Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

There is a bug in firefox that wants me to install programs every time I open firefox. How do I get it cleaned off. AVG Security did not find it.

  • 1 antwoord
  • 1 heeft dit probleem
  • 78 weergaven
  • Laatste antwoord van FredMcD

comtowerde
comtowerde

Every time I start firefox there is another page in the backround that starts up and wants me to install software. I have updated to the newest firefox and latest AVG security software and scanned my whole computer and this bug is hid some where. I have scanned with firefox up and running and with it not running and did not find it. How can I get rid of it? Running windows vista service pack 2 64 bit .

Every time I start firefox there is another page in the backround that starts up and wants me to install software. I have updated to the newest firefox and latest AVG security software and scanned my whole computer and this bug is hid some where. I have scanned with firefox up and running and with it not running and did not find it. How can I get rid of it? Running windows vista service pack 2 64 bit .

Alle antwoorden (1)

FredMcD
FredMcD

What software does it want you to load? Mozilla.org installer programs only install Firefox, nothing else. If you did not get the program from Mozilla.org, it may be an altered program from someone else.

That may be an update message from a program you already have. Please send a screen shot if you can.

=========================================

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org.

=========================================

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!