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sent pictures via email receiver cannot open them to view, her computer shuts down right away, will not open?

  • 2 antwoorden
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van the-edmeister

susie1
susie1
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I send pictures I take all the time through my email, I sent some pictures to my sister and she said her computer shut down and would not let her even open the pictures. I had a virus in the past, is this a security thing, or maybe I sent too many pictures and her computer could not handle all of them?

I send pictures I take all the time through my email, I sent some pictures to my sister and she said her computer shut down and would not let her even open the pictures. I had a virus in the past, is this a security thing, or maybe I sent too many pictures and her computer could not handle all of them?

Gekozen oplossing

How is your sister receiving your email and those attachments? Webmail in Firefox? Or, an email client like Thunderbird?

How big is the file size of those images? Maybe you could make the image smaller by running them thru a graphics program like G.I.M.P.. No point in sending an image that is 4 times the size of the screen.

I doubt if a virus (in the past) on your PC could affect her PC. I would expect her webmail portal to screen for viruses before letting her see those images. And if she is using an email client on her PC to collect her email, I would hope that her anti-virus application scans downloaded images before they end up in her email client.

Overall, I think the images you sent her are too big for her PC, or she has something wrong with her PC and needs to have it fixed. But I don't know how Firefox is involved, without knowing the webmail vs email client situation.

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Alle antwoorden (2)

user669794
user669794
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Try this :- https://support.mozilla.org/en-US/kb/cannot-send-messages

This may help you . Let us know if this work !

the-edmeister
the-edmeister
  • Moderator
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Gekozen oplossing

How is your sister receiving your email and those attachments? Webmail in Firefox? Or, an email client like Thunderbird?

How big is the file size of those images? Maybe you could make the image smaller by running them thru a graphics program like G.I.M.P.. No point in sending an image that is 4 times the size of the screen.

I doubt if a virus (in the past) on your PC could affect her PC. I would expect her webmail portal to screen for viruses before letting her see those images. And if she is using an email client on her PC to collect her email, I would hope that her anti-virus application scans downloaded images before they end up in her email client.

Overall, I think the images you sent her are too big for her PC, or she has something wrong with her PC and needs to have it fixed. But I don't know how Firefox is involved, without knowing the webmail vs email client situation.