Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Green arrow (download buttom) problem

  • 2 antwoorden
  • 2 hebben dit probleem
  • 7 weergaven
  • Laatste antwoord van Arroyuice

more options

Hello community:

I have a weird problem. My green arrow buttom just work perfectly: it shows the remaining time of downloads, it shows me when the download is completed, and pressing Ctrl + J would show me the download manager window.

But...

When I press the green arrow, it turns from green to gray but nothing more: it doesn't open the download manager window.

But there is more...

It actually opens the download manager window, but it's invisible! I had this problem since around 6 months but I never noticed that, till now that accidently saw how the pointer turns to a hand bellow the green arrow whenever I press that buttom.

The problem is solved when I open FF as safe mode. I use FF 27.0.1 and windows 7 64x

Any idea? Thanks!

(More information: it seems that my problem is similar to this https://support.mozilla.org/en-US/questions/977247 )

Hello community: I have a weird problem. My green arrow buttom just work perfectly: it shows the remaining time of downloads, it shows me when the download is completed, and pressing Ctrl + J would show me the download manager window. But... When I press the green arrow, it turns from green to gray but nothing more: it doesn't open the download manager window. But there is more... It actually opens the download manager window, but it's invisible! I had this problem since around 6 months but I never noticed that, till now that accidently saw how the pointer turns to a hand bellow the green arrow whenever I press that buttom. The problem is solved when I open FF as safe mode. I use FF 27.0.1 and windows 7 64x Any idea? Thanks! (More information: it seems that my problem is similar to this https://support.mozilla.org/en-US/questions/977247 )

Bewerkt door Arroyuice op

Gekozen oplossing

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

more options

Gekozen oplossing

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

more options

Oh... It solved my problem.

Now it works perfectly  :D

Thanks cor-el ! !