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Firefox update failed, so I re-installed. Now firefox won't start up at all?

  • 4 antwoorden
  • 1 heeft dit probleem
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  • Laatste antwoord van drtricky

drtricky
drtricky
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Yeah so I started firefox one morning, and I saw it was updating. After waiting, the notification saying "firefox is updating" crashed so I had to close it. When I started firefox again, it said the update failed, but less than a second after that notification popped up, it also crashed. It kept doing this, so I followed some instructions on the internet, re-installed firefox (without deleting personal data), but now firefox won't start up at all!

Now what?

Yeah so I started firefox one morning, and I saw it was updating. After waiting, the notification saying "firefox is updating" crashed so I had to close it. When I started firefox again, it said the update failed, but less than a second after that notification popped up, it also crashed. It kept doing this, so I followed some instructions on the internet, re-installed firefox (without deleting personal data), but now firefox won't start up at all! Now what?

Gekozen oplossing

Unfortunately, I've never submitted crash reports before, so the folder doesn't exist in my computer

But the good news is that I tried running it in windows safe mode, and it worked, then after returning to normal windows, it didn't work. After waiting some time, now it's working again, so I guess this can be deemed solved now

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kobe
kobe
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

drtricky
drtricky Vraageigenaar
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bp-1377621469 (8/27/13, today) bp-1374018225 (7/16/13) bp-1370990263 (6/11/13) bp-1364961862 (4/3/13) bp-1347396564 (9/11/12)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What you posted above are the date-time strings of when the crashes occurred.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

drtricky
drtricky Vraageigenaar
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Gekozen oplossing

Unfortunately, I've never submitted crash reports before, so the folder doesn't exist in my computer

But the good news is that I tried running it in windows safe mode, and it worked, then after returning to normal windows, it didn't work. After waiting some time, now it's working again, so I guess this can be deemed solved now