Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox won't run because it 'is already running' I have tried all steps in firefox crashes articles

dknodel2106
dknodel2106
more options

I had a spectacular crash in Firefox (FF) - Malware or a virus - I think my system is clean now. I removed FF and all FF/Mozilla files, downloaded a new FF. It will not run because: "Close Firefox A copy of Firefox is already open. Only one copy of Firefox can be open at a time" I have tried all the remedies on the 'FF crashes' support page. The profile manager doesn't run probably because that was among the files I deleted. All other apps seem to run fine.

I had a spectacular crash in Firefox (FF) - Malware or a virus - I think my system is clean now. I removed FF and all FF/Mozilla files, downloaded a new FF. It will not run because: "Close Firefox A copy of Firefox is already open. Only one copy of Firefox can be open at a time" I have tried all the remedies on the 'FF crashes' support page. The profile manager doesn't run probably because that was among the files I deleted. All other apps seem to run fine.

Alle antwoorden (1)

David McRitchie
David McRitchie
more options

Start with item #2

  1. close Firefox with File > Exit or "Firefox" button > Exit. Give Firefox some time to close and
  2. check that it finished via Windows 7 shortcut to WTM "Ctrl+Shift+Esc" in the "Processes" tab make sure that firefox.exe is no longer running -- if it is still running then terminate it by selecting the use "End Process" button or from context menu.
  3. proceed with the install