Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

my Yahoo mail is not working correctly and one of my bank sites is not loading correctly

  • 2 antwoorden
  • 3 hebben dit probleem
  • 4 weergaven
  • Laatste antwoord van cor-el

susanrose58
susanrose58
more options

Yahoo is my home page. When I go to Mail, I can't delete, reply or send a new message. Also when I access one of my bank web sites, it's all out of the correct screen size and I can't log on. When I switch to Internet Explorer, it's all fine.

Yahoo is my home page. When I go to Mail, I can't delete, reply or send a new message. Also when I access one of my bank web sites, it's all out of the correct screen size and I can't log on. When I switch to Internet Explorer, it's all fine.

Alle antwoorden (2)

strongwind
strongwind
more options

The bank website problem could be to do with your zoom. To get to normal zoom, hold down the keys: Ctrl+zero. Hopefully that will fix it.

It's probably also worth:

1. Updating to the latest version of Firefox

2. Checking Java is enabled.

To check that Java is enabled:

1. Go to: Tools > Options > Content

2. Make sure that the 'Enable JavaScript' box is ticked

3. Click 'OK'

If this was the answer you were looking for, please click 'Solved' -- Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).