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Need to backup data for Thunderbird installed via Microsoft Store

  • 4 antwoorden
  • 0 hebben dit probleem
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  • Laatste antwoord van Wayne Mery

jim4001
jim4001

I have backed up the data regularly before, but in the new Windows 11 pc, I cannot find the data.

It used to be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\itfho9h2.default" on the old Windows PC which went bonkers. Now should be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\i3ls19ra.default-esr", but when looking in the "C:\Users\Jim\AppData\Roaming\" folder, Thunderbird folder is not there with the others. But that is where Thunderbird data is supposed to be according to Account Settings, Message Storage, Local Directory.

So, how do I find where the data is so that I can back it up?

Thanks.

I have backed up the data regularly before, but in the new Windows 11 pc, I cannot find the data. It used to be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\itfho9h2.default" on the old Windows PC which went bonkers. Now should be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\i3ls19ra.default-esr", but when looking in the "C:\Users\Jim\AppData\Roaming\" folder, Thunderbird folder is not there with the others. But that is where Thunderbird data is supposed to be according to Account Settings, Message Storage, Local Directory. So, how do I find where the data is so that I can back it up? Thanks.

Bewerkt door Wayne Mery op

Alle antwoorden (4)

david
david
  • Top 10 Contributor

It 'sounds like' you installed Thunderbird from Microsoft, not the official site at thunderbird.net, in which case your profile is probably at AppData\Local\Packages\MozillaThunderbird If so, my personal recommendation is this:

- locate the profile, preferably a thunderbird\profiles<profilename> structure similar to regular thunderbird - copy to safe location while thunderbird is NOT running - uninstall thunderbird and then download and install from thunderbird.net - copy the saved thunderbird folder to the place you are already aware of as default - restart thunderbird

I omitted little details on exact file placement as you seem familiar with that. There is nothing wrong with the Microsoft version, but if you ever need to do troubleshooting, that feature doesn't work. NOTE: when going to thunderbird.net, the default is the monthly version. if you want the ESR version, you must select it from the options.

jim4001
jim4001 Vraageigenaar

Thanks for the answer! I can now do the backups with the folder you gave me - no real need to re-install Thunderbird.

Matt
Matt
  • Moderator
  • Top 10 Contributor

jim4001 said
Thanks for the answer! I can now do the backups with the folder you gave me - no real need to re-install Thunderbird.


Except the peculiarities that accompany the version you have installed and it's "sandbox" are not well understood by the folks that inhabit these forums. So you support experience will probably not be very good. Can Thunderbird even find it's profile. Go to Troubleshooting information on the help menu and click the show profile button. Can Thunderbird locate it's own profile here? It could not a while back and it is simply one issue.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

jmm, thanks for the feedback.

Can you suggest wording changes/additions for https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile ??