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Thunderbird 128.5.2esr Crashes on Launch @ atcuf32.dll | winapi::um::bits::IBackgroundCopyManager::GetJob because of bitdefender

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  • Laatste antwoord van Wayne Mery

richbesq
richbesq

Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode.

Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus.

Here is the most recent submitted crash report:

Crash ID: bp-b52cd345-636f-445a-ab4c-764ca0250114

Can someone please give me guidance on what is going on and how to fix it?

Thank you.

Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode. Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus. Here is the most recent submitted crash report: Crash ID: ⁨bp-b52cd345-636f-445a-ab4c-764ca0250114⁩ Can someone please give me guidance on what is going on and how to fix it? Thank you.

Bewerkt door Wayne Mery op

Gekozen oplossing

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

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Alle antwoorden (5)

Wayne Mery
Wayne Mery
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Gekozen oplossing

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

richbesq
richbesq Vraageigenaar

"About Thunderbird" says I am running Version 128.6.0esr currently. Should I download it anyway?

jaudette38
jaudette38

I'm on Version: 128.5.2 and get instant crash also.

richbesq
richbesq Vraageigenaar

On further inspection, I was running the 32 bit version of Version 128.6.0 on a Windows 11 system.

I downloaded and installed the 64 bit version, and so far, after 24 hours, no crashes.

Thank you.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

richbesq said
On further inspection, I was running the 32 bit version of Version 128.6.0 on a Windows 11 system. I downloaded and installed the 64 bit version, and so far, after 24 hours, no crashes. Thank you.

Thanks. Yes, the 64bit version should have no crashes