Hello!

Thank you for reaching out,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged.

Let me know if that helps.

Hi gaguilera, thank you for your reply. Sadly, that did not solved the problem. Greetings Gabriel