Product Firefox Release Channel release Version 61.0.1 Build ID 20180704003137 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-bfe4371e-79fc-484a-b2df-5d7990180721 Signature: FindElementCommon

CrashTime; Wed, 18 Jul 2018 23:27:39 GMT

IPSEng64.dll = Symantec Intrusion Detection

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1116885 RESOLVED WORKSFORME HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&, unsigned int const*, HashElement const*, void const*, IElementKey const&, CachedElementData*)

spartawar117 said

Tab keeps crashing

Please give us details. What tab? The same tab? Different tabs? Always, sometimes? How long from when you open the tab until it crashes? What type of data is in the tab? Pictures, clips . . .

The crash number you provided is several days old. Do you have any other report number?

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?