Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I open Firefox with no tabs except the first one then search via Google, open the web page but a few minutes later the page goes.

  • 2 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van Wharfersalop

Wharfersalop
Wharfersalop
more options

As per the question, any new tab that has NOT been saved as a tab to open on starting Firefox has the same characteristics - that is, the active web page closes itself and the previous web page for that tab reappears. The desired page can be found with the 'back' arrow but it still disappears again after a few minutes. How can I stop the page being viewed from disappearing of its own accord? Windows 10 up to date and Firefox upgraded as well. This problem currently applies to only one of our Windows computers (not the one being used for this submission) because I don't want the question tab to close out on me.

As per the question, any new tab that has NOT been saved as a tab to open on starting Firefox has the same characteristics - that is, the active web page closes itself and the previous web page for that tab reappears. The desired page can be found with the 'back' arrow but it still disappears again after a few minutes. How can I stop the page being viewed from disappearing of its own accord? Windows 10 up to date and Firefox upgraded as well. This problem currently applies to only one of our Windows computers (not the one being used for this submission) because I don't want the question tab to close out on me.

Alle antwoorden (2)

Scribe
Scribe
more options

Hi, try starting Firefox in Safe Mode by holding down Shift when you start it - Diagnose Firefox issues using Troubleshoot Mode

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Wharfersalop
Wharfersalop Vraageigenaar
more options

After posting the original question it was found that the backspace (delete) was affecting other programs as well. Therefore reference to Microsoft Support was necessary and after some time on a 'chat' which was very helpful the technician was given control and found that a Mouse Setting (not obvious to me) was to blame so if the same problem has affected others reading this, then Microsoft Support should be able to help after inspecting your PC configurations. For me, problem now resolved.