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Firefox is preventing me from logging in to my online account with greenenergyuk.com

  • 1 antwoord
  • 1 heeft dit probleem
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  • Laatste antwoord van FredMcD

Janegwendoline
Janegwendoline
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I open the greenenergyuk page alright but it goes blank when I try to log in. Green energy suggest I use a different browser but I'd prefer it if Firefox worked instead.

I open the greenenergyuk page alright but it goes blank when I try to log in. Green energy suggest I use a different browser but I'd prefer it if Firefox worked instead.

Alle antwoorden (1)

FredMcD
FredMcD
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Please post a link to that page for us to check out.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.