Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Program is frozen and will not operate

  • 1 antwoord
  • 2 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van topo2

topo2
topo2
more options

Uninstalled. Reinstalled twice. Same problem. Following support suggestion I deleted the profile folder . Now the program will not start. Get message that the profile folder is missing. PC is Win 8.1. My other 8.1 PC works just fine with Thunderbird. Since nothing is working , considering copying the contents of the working profile folder to the inop pc..

Uninstalled. Reinstalled twice. Same problem. Following support suggestion I deleted the profile folder . Now the program will not start. Get message that the profile folder is missing. PC is Win 8.1. My other 8.1 PC works just fine with Thunderbird. Since nothing is working , considering copying the contents of the working profile folder to the inop pc..

Gekozen oplossing

Follow Up: Solved the problem. 

I deleted the contents for the ImapMail file in profile.  Then copied the contents for the same file from the working version on my other Win8.1 PC.

Went out of the freeze up loop for a while. Then got server time out message. Closed the program and restarted it. Got asked for the password. Entered and all works just fine. Problem solved. If I did not have a working profile to copy, I do not know how I would have solved this as re-installation and deleting the profile did not work. Just glad to be back up and running.

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

topo2
topo2 Vraageigenaar
more options

Gekozen oplossing

Follow Up: Solved the problem. 

I deleted the contents for the ImapMail file in profile.  Then copied the contents for the same file from the working version on my other Win8.1 PC.

Went out of the freeze up loop for a while. Then got server time out message. Closed the program and restarted it. Got asked for the password. Entered and all works just fine. Problem solved. If I did not have a working profile to copy, I do not know how I would have solved this as re-installation and deleting the profile did not work. Just glad to be back up and running.