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How to download Woodvine Media Optimizer so I can view videos on Hoopla, offered by my public library.

  • 4 antwoorden
  • 8 hebben dit probleem
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  • Laatste antwoord van P Weir

P Weir
P Weir
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I've tried to download the Woodvine Media Optimizer, which is require to view videos via Hoopla, a library service, and first I get a dialog box saying "Firefox prevented this site (tools.google.com) from asking you to install software on your computer". There is an "Allow" button. When I press that, it appears to start downloading but then I get an error message saying "The add-on could not be downloaded because of a connection problem with tools.google.com".

I was able to download the add-on (and watch a video) in IE and the documentation about the add-on says it's supported in Firefox but it's not listed in the Firefox Add-on library when I browse there.

Any ideas? I'd rather not have to switch browsers when I want to use Hoopla.

(And I just tried to do the steps outlined below (using the Troubleshooting Information "Automatically Add" and basically the same thing happened - except the source of the add-on was different. Maybe I have some setting that says I don't want to get any new add-ons?

I've tried to download the Woodvine Media Optimizer, which is require to view videos via Hoopla, a library service, and first I get a dialog box saying "Firefox prevented this site (tools.google.com) from asking you to install software on your computer". There is an "Allow" button. When I press that, it appears to start downloading but then I get an error message saying "The add-on could not be downloaded because of a connection problem with tools.google.com". I was able to download the add-on (and watch a video) in IE and the documentation about the add-on says it's supported in Firefox but it's not listed in the Firefox Add-on library when I browse there. Any ideas? I'd rather not have to switch browsers when I want to use Hoopla. (And I just tried to do the steps outlined below (using the Troubleshooting Information "Automatically Add" and basically the same thing happened - except the source of the add-on was different. Maybe I have some setting that says I don't want to get any new add-ons?

Gekozen oplossing

I was able to successfully download and install the add-on after turning off the web shield in my Avast Anti-virus software. Thanks for your help!

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Seems to be working tonight: https://tools.google.com/dlpage/widevine

It's normal to have to Allow new sites because add-ons are very powerful and can see everything that happens in Firefox. You should be selective about the ones you trust.

P Weir
P Weir Vraageigenaar
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Sorry to say that I got the same result so maybe it's just me???? I think I'll try to add some other add-on available just to see if there's a general setting that's preventing me from doing that.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Do you have any add-ons or security software that might possibly be blocking the download?

Do extensions install normally from the Mozilla Add-ons site? This is a handy one to have if you don't already, if you need one for testing: https://addons.mozilla.org/firefox/addon/print-pages-to-pdf/

P Weir
P Weir Vraageigenaar
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Gekozen oplossing

I was able to successfully download and install the add-on after turning off the web shield in my Avast Anti-virus software. Thanks for your help!