downloaded update. Now browser won't open. please help. (black screen)
When I opened the browser the mozilla page opened saying I was using an old version and needed to update. I downloaded the update and now I just get a black screen when I start firefox.
added (black screen) to the title of this thread
Bewerkt door the-edmeister op
Gekozen oplossing
hello studentann, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Dit antwoord in context lezen 👍 2Alle antwoorden (4)
Gekozen oplossing
hello studentann, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Than you! Thank you! Thank you!!!!!!!! Opening in safe mode and deactivating acceleration worked. I can't thank you enough.
thanks for reporting back! would you also go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this contains information that will help mozilla's developers fixing the issue for other affected users...
Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 33.0 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted bp-45adc5d8-0c52-46f3-83f5-632c72141015 36 minutes ago
All Crash Reports Extensions Name Version Enabled ID MapsGalaxy 6.66.4.31578 true 39ffxtbr@MapsGalaxy_39.com McAfee Security Scan Plus 1.0 false {e4f94d1e-2f53-401e-8885-681602c0ddd8} Norton Toolbar 2011.7.13.2 false {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Symantec Intrusion Prevention 11.1.1.5 - 2 false {BBDA0591-3099-440a-AA10-41764D9DB4DB} Graphics Adapter Description Intel(R) HD Graphics Family Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM Unknown Device ID 0x0116 DirectWrite Enabled false (6.2.9200.16571) Driver Date 1-7-2011 Driver Version 8.15.10.2279 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 2 browser.newtab.url about:blank browser.places.smartBookmarksVersion 7 browser.search.suggest.enabled false browser.search.useDBForOrder true browser.sessionstore.upgradeBackup.latestBuildID 20141011015303 browser.startup.homepage https://www.google.com/ browser.startup.homepage_override.buildID 20141011015303 browser.startup.homepage_override.mstone 33.0 browser.tabs.warnOnClose false dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 33.0 gfx.direct2d.disabled true gfx.direct3d.last_used_feature_level_idx 0 gfx.direct3d.prefer_10_1 true layers.acceleration.disabled true media.gmp-gmpopenh264.lastUpdate 1413381634 media.gmp-gmpopenh264.version 1.1 media.gmp-manager.lastCheck 1413381633 network.cookie.prefsMigrated true places.database.lastMaintenance 1413325335 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.java 0 print.printer_HP_Officejet_4620_series.print_bgcolor false print.printer_HP_Officejet_4620_series.print_bgimages false print.printer_HP_Officejet_4620_series.print_colorspace print.printer_HP_Officejet_4620_series.print_command print.printer_HP_Officejet_4620_series.print_downloadfonts false print.printer_HP_Officejet_4620_series.print_duplex 3014757 print.printer_HP_Officejet_4620_series.print_edge_bottom 0 print.printer_HP_Officejet_4620_series.print_edge_left 0 print.printer_HP_Officejet_4620_series.print_edge_right 0 print.printer_HP_Officejet_4620_series.print_edge_top 0 print.printer_HP_Officejet_4620_series.print_evenpages true print.printer_HP_Officejet_4620_series.print_footercenter print.printer_HP_Officejet_4620_series.print_footerleft &PT print.printer_HP_Officejet_4620_series.print_footerright &D print.printer_HP_Officejet_4620_series.print_headercenter print.printer_HP_Officejet_4620_series.print_headerleft &T print.printer_HP_Officejet_4620_series.print_headerright &U print.printer_HP_Officejet_4620_series.print_in_color true print.printer_HP_Officejet_4620_series.print_margin_bottom 0.5 print.printer_HP_Officejet_4620_series.print_margin_left 0.5 print.printer_HP_Officejet_4620_series.print_margin_right 0.5 print.printer_HP_Officejet_4620_series.print_margin_top 0.5 print.printer_HP_Officejet_4620_series.print_oddpages true print.printer_HP_Officejet_4620_series.print_orientation 0 print.printer_HP_Officejet_4620_series.print_page_delay 50 print.printer_HP_Officejet_4620_series.print_paper_data 1 print.printer_HP_Officejet_4620_series.print_paper_height 11.00 print.printer_HP_Officejet_4620_series.print_paper_name print.printer_HP_Officejet_4620_series.print_paper_size_type 0 print.printer_HP_Officejet_4620_series.print_paper_size_unit 0 print.printer_HP_Officejet_4620_series.print_paper_width 8.50 print.printer_HP_Officejet_4620_series.print_plex_name print.printer_HP_Officejet_4620_series.print_resolution 7078000 print.printer_HP_Officejet_4620_series.print_resolution_name print.printer_HP_Officejet_4620_series.print_reversed false print.printer_HP_Officejet_4620_series.print_scaling 0.90 print.printer_HP_Officejet_4620_series.print_shrink_to_fit false print.printer_HP_Officejet_4620_series.print_to_file false print.printer_HP_Officejet_4620_series.print_unwriteable_margin_bottom 0 print.printer_HP_Officejet_4620_series.print_unwriteable_margin_left 0 print.printer_HP_Officejet_4620_series.print_unwriteable_margin_right 0 print.printer_HP_Officejet_4620_series.print_unwriteable_margin_top 0 privacy.cpd.offlineApps true privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1411037036 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.7 4.10.7 NSS 3.17.1 Basic ECC 3.17.1 Basic ECC NSSSMIME 3.17.1 Basic ECC 3.17.1 Basic ECC NSSSSL 3.17.1 Basic ECC 3.17.1 Basic ECC NSSUTIL 3.17.1 3.17.1 Experimental Features Name ID Description Active