Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

My wife and I share a computer, each with our own account. She gets an urgent message from Firefox to install an update and I don't. Is this spam?

  • 2 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van James

more options

iMac running Mavericks, Firefox 31.0. She gets these type of messages periodically and I don't. However, if I go to Firefox>About Firefox I get an automatic update. This causes a lot of confusion on her part, and mine as well. It appears to be spam but then it's not.

iMac running Mavericks, Firefox 31.0. She gets these type of messages periodically and I don't. However, if I go to Firefox>About Firefox I get an automatic update. This causes a lot of confusion on her part, and mine as well. It appears to be spam but then it's not.

Alle antwoorden (2)

more options

hello donRobo705, this might be something that is caused by rogue addons. in her account please go to the menu > add-ons > extensions and remove any entries that didn't get installed intentionally or where you don't know which purpose they serve or try to reset firefox and see if this can address the issue...

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

more options

Firefox 32.0 was released today as one can also see on mozilla.org