Latest Answers

• my mozilla VPN

  See https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn or contact support using this forum: https://support.mozilla.org/en-US/questions/new/firefox-privat…

• Will be cancelled because of no sign in?

  To learn more about what happens to inactive Mozilla or Mozilla Support (SUMO) accounts, see: *[[Mozilla account deletion due to inactivity]] *[[What happens when your SUMO prof…

• Profilename in Firefox

  For the record, The new profile management system is a work in progress that is enabled for some users as part of an experiment that is being rolled out gradually as mentioned in …

• How do I remove chat gpt from firefox.

  From https://support.mozilla.org/en-US/kb/ai-chatbot/#w_how-do-i-remove-this-from-firefox '''How do I remove this from Firefox?''' In the sidebar, choose the settings icon [[I…

• Firefox GPO to add certificate exception

  You can ask a question on the [https://support.mozilla.org/en-US/questions/firefox-enterprise?show=all&owner=all Firefox for Enterprise forum] where you may get additional help. …

• video downloadhelper

  https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/versions/ shows this: Latest version '''Version 9.3.0.1''' Released Jan 22, 2025 - 1.52 MB Works with firef…

• Sidebar

  From the [[Use the Firefox Sidebar to access bookmarks, history and synced tabs]] article: (quote) '''Note:''' An updated Sidebar is available to a portion of Firefox users, sta…

• update firefox

  Your system details show User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0 so, if you are on Windows 7, see this article: [[Firefox user…

• why is McAfee True Key extension no longer supported on Firefox desktop?

  See also [[Why does Mozilla disable some add-ons from running in Firefox?]]

• How do I display my toolbar. Currently all my bookmarks are showing I just want my default bookmarks tool bar

  Not sure what you're asking but maybe something here will help: [[Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window]] If not, can you furnis…

• Firefox has ended support for Windows 8 and Vista but I don't use these and therefore can no longer update - why

  Your system details indicate you are on Windows Vista so you need to reset your "user agent" settings if you are actually using Windows 10. See [[How to reset the default user age…

• Outlook default browser will not set to Firefox

  Hey, that's great! Thanks for posting back that a complete Firefox reinstall was the solution.

• Outlook default browser will not set to Firefox

  After you [[How to change your default browser to Firefox on Windows|set Firefox as the default browser]] (either in Firefox Settings or in Windows settings) you can change your O…

• Links open with Edge instead of Firefox

  See [[Setting Firefox as the default browser does not work - What to do]]

• A new REDUNDANT menubar has been added and I want to turn it OFF

  ''Foid [[#answer-1602563|said]]'' Nevermind. I figured out everything except how it got turned on. I'll mark your question "solved".

• A new REDUNDANT menubar has been added and I want to turn it OFF

  See this article: [[Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window]] ... under the '''Show or hide the Bookmarks toolbar''' section.

• The "email a link" function has stopped working.

  This article may help: [[Change the program used to open email links]]

• Mac OS 10.14 unsupported and converting to Firefox ESR- How to import my browser data from my old Firefox?

  P.S. You said Firefox stopped working with the latest update. Was this Firefox version 116 by any chance? If so, make sure that the old profile works by using the [Launch profile …

• Mac OS 10.14 unsupported and converting to Firefox ESR- How to import my browser data from my old Firefox?

  The article linked by t.r.ernst explains how to copy selected files from an old profile, including bokmarks and other important data. You can try to restore your entire old pr…

• Firefox Uninstall

  See the section on removing user data and settings in this article: [[Uninstall Firefox from your computer]]

• Most of my add-ons are missing from my toolbar after install on new system

  Maybe this article wil help: [[Manage your extensions using the extensions button in the toolbar]]

• Reorder extensions

  You're welcome! Glad to help.

• Business offers

  Your question is off-topic for Mozilla Support so I'll close this thread. See [[Mozilla Support rules and guidelines]] under the section, Subjects covered in the support forum. …

• Reorder extensions

  Terry [[#answer-1578930|said]]'' It's in 'Nightly' evidently so it's on its way. https://www.reddit. com/r/firefox/comments/137o97i/nightly_extensions_can_now_be_reordered_in_…

• Reorder extensions

  Are you asking how to change the order of extension buttons you have pinned to the toolbar? If so, you can use the "Customize Firefox" feature. If you don't have a "right-click"…

• ENABLED EXTENSIONS MISSING FROM TOOLBAR

  For more information, see [[Manage your extensions using the extensions button in the toolbar]].

• Firefox defaulting to VPN Ad

  Firefox will periodically show an advertisement for Mozilla VPN, for example, after a Firefox update; see [https://www.reddit.com/r/firefox/comments/ye6mll/how_do_i_stop_firefox_f…

• Email Subscription

  To file a bug report, see [[File a bug report or feature request for Mozilla products]]. For what it's worth, there's a recent discussion topic about this problem on the [htt…

• ADMINS ARCHIVING YOUNG THREADS

  You included a screenshot of a Firefox Support question that was asked on 9/29/22: [/questions/1391202] pop up window error with updated version For the record, questions crea…

• Why was an unremovable "Extensions" menu added to my toolbar?

  Starting with Firefox version 113, due out May 9, you will be able to move the Extensions button (puzzle-piece icon) to a different position on the main toolbar. This is mentioned…

• Disabled push notification in Windows settings now I'm not recieving them at all.

  Firefox 111 now uses native Windows notifications by default so if you disable them in Windows settings you won't get any notifications at all in Firefox. To receive push notif…

• Push Notifications on the Windows 10's Action Center?

  Closing this thread as a duplicate of https://support.mozilla.org/en-US/questions/1408281

• Push Notifications on the Windows 10's Action Center?

  You received a reply from cor-el to also set the '''alerts.useSystemBackend''' preference to '''false''' in about:config. See https://support.mozilla.org/en-US/questions/1408754 P…

• Push Notifications on the Windows 10's Action Center?

  ''ChrisKit [[#question-1408754|said]]'' One day, all my Push Notifications on websites like Youtube and such are suddenly going on my Windows 10's action center instead of just s…

• Add-on icons appear in centre

  Thanks for posting that ''(1) Return Bookmarks Toolbar Items to the bar'' resolved the problem. By the way, [https://bugzilla.mozilla.org/show_bug.cgi?id=1819980 bug 1819980] wil…

• Massive blank space to left of bookmarks toolbar: How do I remove this?

  The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback, you…

• Since yesterday symbols in the overhang menu are centered in the middle instead of being placed on the left as before

  This was mentioned in the community discussion forum (quote) ''Firefox 110.0.1 will cause about a 500px wide gap at the left end of the Bookmarks Toolbar if the user has removed …

• Add-on icons appear in centre

  This was mentioned in the community discussion forum (quote) ''Firefox 110.0.1 will cause about a 500px wide gap at the left end of the Bookmarks Toolbar if the user has removed …

• Since latest update, 50% of my Toolbar is unusable! :(

  This was mentioned in the community discussion forum (quote) ''Firefox 110.0.1 will cause about a 500px wide gap at the left end of the Bookmarks Toolbar if the user has removed …

• Massive blank space to left of bookmarks toolbar: How do I remove this?

  This was mentioned in the community discussion forum (quote) ''Firefox 110.0.1 will cause about a 500px wide gap at the left end of the Bookmarks Toolbar if the user has removed …

• loses position in bookmark scroll

  The earliest this bug will be fixed is in Firefox version 111, due out on March 14th. You can visit this Mozilla Connect discussion thread for more information, or to leave feedb…

• I need to download Firefox 78.0 for my Mac OS X Yosemite version 10.10.5

  See [[Firefox Mac OS X 10.9, 10.10 and 10.11 users move to Extended Support Release]]. The most current Firefox version you can install is Firefox 78.15.0 ESR, which is no longer …

• FF110

  ''dave2e420 [[#answer-1568313|said]]'' bookmark problem isn't 'intermittently' its ALL the time!!! Other Firefox users have said that also. In case it helps, see this Moz…

• Bookmarks don't hold their place

  P.S. There's a thread on the Mozilla Connect feedback site (mentioned in bug 1809084), in case it helps: https://connect.mozilla.org/t5/discussions/bookmark-error-after-update…

• Bookmarks don't hold their place

  ''BigLib [[#answer-1568295|said]]'' How do I file a different bug report, because the issue I'm having isn't bookmarks resetting to the top intermittently - they reset EVERY SING…

• Bookmarks & Daily Links reset issues...

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• Change to Bookmarks, with ver 110.0??

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• Bookmarks

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• Bookmarks

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• Bookmarks jumping to top of list

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• Bookmarks list returns to top

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• Firefox Bookmarks On-Screen List

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• FF110

  On the bookmark scrolling bug in Firefox 110 ([https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittently reset their scrollbox position to t…

• bookmarks return to top, i loose my place

  The bookmark scrolling bug in Firefox 110 ([https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 bug 1809084]) has been assigned but is not yet fixed. Firefox 110.0.1 was just rel…

• bookmarks dont remember scroll position

  Here is the bug report that was filed. It's been assigned, but not yet fixed. [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittently re…

• loses position in bookmark scroll

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. For more information, see [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmark…

• Bookmark Scrolling

  This is a bug in Firefox version 110. It's been assigned, but not yet fixed. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittentl…

• Scroll position in Firefox's bookmarks keeps resetting to the top after updating to 110.0

  Here is the bug report that was filed. It's been assigned, but not yet fixed. [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittently re…

• Bookmarks scrolling issue continues, "support" absent

  Closed as duplicate of https://support.mozilla.org/en-US/questions/1405283 Bookmarks don't hold their place

• Day 3: Forever scrolling bookmarks

  Closed as duplicate of https://support.mozilla.org/en-US/questions/1405283 Bookmarks don't hold their place

• Day 2: Having to continuously scroll back down through bookmarks folders

  Closed as duplicate of https://support.mozilla.org/en-US/questions/1405283 Bookmarks don't hold their place

• Having to scroll through the same bookmarks issue NOT fixed - Day 4

  Closed as duplicate of https://support.mozilla.org/en-US/questions/1405283 Bookmarks don't hold their place

• Bookmarks don't hold their place

  Here is the bug report that was filed. It's been assigned, but not yet fixed. [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittently re…

• Bookmarks scrolling issue continues, "support" absent

  Here is the bug report that was filed. It's been assigned, but not yet fixed. [https://bugzilla.mozilla.org/show_bug.cgi?id=1809084 Bug 1809084] bookmarks menus intermittently re…

• Getting logged out of websites

  In case this applies to you, there's a bug in Firefox version 110* that deletes all cookies when you only want to clear your cookies and other history for a specified time period …

• Firefox Keeps signing me out of websites

  Login status is stored in cookies. Have you selected "cookies" in your Clear History settings? If so, remove cookies from the list of items to clear. See [[Delete browsing, sea…

• Add on badges

  ''bobby125 [[#question-1406407|said]]'' After installing add on the badges are not being shown, this started after refreshing Firefox. I have tried reinstalling and rolling back …

• THIS IS NOT CUSTOMER SUPPORT

  Hi, Mozilla does not provide telephone support. Help for Firefox and other Mozilla products is done on the support forums, mainly by volunteers, like me, rather than Mozilla empl…

• Extension gone from toolbar

  This answer from a past support thread may also help: https://support.mozilla.org/gl/questions/1349658#answer-1441260 Firefox Extensions won't show up or work'' ''jscher2000 - Su…

• Extension gone from toolbar

  In case it helps: [[Manage your extensions using the extensions button in the toolbar]]

• I can't scroll.

  An updated version of X-Mouse Button Control (XMBC 2.20) has been released. Issues with Firefox 110 should be fixed. To learn more, see https://forums.highrez.co.uk/viewtopic.php?…

• Version 110 removed ALL cookies when clearing things for previous hour.

  Hi, I think you misunderstood my mentioning Bugzilla Etiquette. I always post that when I link to a Bugzilla report, to warn people about needless comments on https://bugzilla.mo…

• Version 110 removed ALL cookies when clearing things for previous hour.

  Deletion of all cookies when you only want to delete a specific time period is a known problem in Firefox 110 that will be fixed in Firefox 111. ([https://bugzilla.mozilla.org/sh…

• Firefox logging me out of all sites when I "delete history"

  Deletion of all cookies when you only want to delete a specific time period is a known problem in Firefox 110 that will be fixed in Firefox 111. ([https://bugzilla.mozilla.org/sh…

• Firefox won't open after Windows update.

  The [[Troubleshoot and diagnose Firefox problems]] article has this suggestion that doesn't include opening Firefox: [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagno…

• why can i not use my scroll bar

  Hi, It sounds like you may be seeing the result of a known issue with Firefox and the X-Mouse Button Control software on your computer. This is from the [https://www.mozilla.or…

• Problems switching over from Google Chrome to Firefox

  To make sure that Firefox is set as your default browser, see the [[Make Firefox your default browser]] and [[Setting Firefox as the default browser does not work - What to do]] a…

• Scroll Disabled

  The [https://www.mozilla.org/firefox/110.0/releasenotes/ Firefox version 110 release notes] mention the X-Mouse Button Control issue: '''''Note:''' A bug in the popular X-Mouse B…

• New update has broken overflow menu and bookmarks bar

  Thanks for posting how you fixed your problems with the Bookmarks Toolbar. Nice work :)

• Firefox won't stay my default browser. Every time I sign on after rebooting MS changes the default

  See these Mozilla Support articles, in case it helps: [[Make Firefox your default browser]] [[How to change your default browser to Firefox on Windows]]

• Mozilla VPN

  Hi. I'll remove your email address for your privacy, as this is a public forum. You're asking about one of our premium products. In order to get premium support from a dedicate…

• FireFox doesn't save passwords and logins

  ... and if the above doesn't help, see [[Usernames and passwords are not saved]].

• FireFox doesn't save passwords and logins

  Make sure you have not disabled the password management feature in Firefox Settings. Click the Firefox menu [[Image:fx89menuButton]] button -> Settings -> Privacy & Security and …

• Can't install Firefox

  You can try downloading the full, offline installer from https://www.mozilla.org/en-US/firefox/all/#product-desktop-release and save it to an easy-to-find location such as your d…

• New update has broken overflow menu and bookmarks bar

  The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback for …

• New update has broken overflow menu and bookmarks bar

  ''RedXIII [[#question-1403388|said]]'' So this crazy new update has broken my Firefox in these ways: 3. Overflow menu for apps is empty and will only let me drag Firefox default…

• "Firefox Updates" missing from Settings / General (v109)

  Did you install Firefox from the Microsoft Store? The [[Update Firefox to the latest release]] article has a note at the top for Windows 10 and Windows 11 that says this: (quote…

• How to remove extension symbol from toolbar?

  The extensions button on the toolbar [[Image:Fx109ExtensionsButton]] was added in Firefox 109 and is used to access and manage your enabled extensions. Firefox does not provide a…

• Firefox Closing Immediately Upon Opening; Mac Ventura 13.0

  To learn more about Troubleshoot Mode, see [[Diagnose Firefox issues using Troubleshoot Mode]].

• How do you change the font color in preview on a Mac?

  You can visit the [https://discussions.apple.com Apple forums] if you have questions about Mac applications such as Preview.

• firefox wont start / run command firefox.exe -p wont run

  ''cor-el [[#answer-1555318|said]]'' You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Pac…

• firefox wont start / run command firefox.exe -p wont run

  You mentioned Firefox will not start up in Administrator mode. That can actually cause the problem, according to https://support.mozilla.org/en-US/questions/1280478#answer-129260…

• firefox wont start / run command firefox.exe -p wont run

  If you click the Firefox icon but no Firefox window opens and no error message is shown, a simple first step is to restart your computer and then try again. If Firefox still does …

• No plan to rebuild Firefox Send ?

  ''firefoxy32 [[#question-1398366|said]]'' Have you a plan or roadmap to a service for file transfer like Send? You can ask your question about [[What happened to Firefox Sen…

• Nothing loads after opening

  Maybe something here will help: [[Troubleshoot and diagnose Firefox problems]]

• installation of Firefox is incompleet, Firefox starts but nothing functions, no sites, no settings

  Thanks for posting the solution. This is a known issue. See: [https://bugzilla.mozilla.org/show_bug.cgi?id=1624546 Bug 1624546] Include vcruntime140_1.dll for VS2019 16.5 x6…

• Firefox Update changed...

  For more information about this new feature, see [[Introducing Firefox View]].

• Firefox freeze every time when copy any link

  [https://bugzilla.mozilla.org/show_bug.cgi?id=1774285 Bug 1774285] (the bug that causes the problem) should be fixed very soon. Until it is, you can disable the new Suggested Acti…

• Firefox Freezing up when using Ctrl-C Copy and then Switching Tabs

  It's possible that your copying problem is being caused by [https://bugzilla.mozilla.org/show_bug.cgi?id=1774285 a bug] that should be fixed very soon in an upcoming Firefox relea…

• After the recent Windows update 22H2, Firefox started randomly freezing for 30-60 seconds

  [https://bugzilla.mozilla.org/show_bug.cgi?id=1774285 Bug 1774285] (the bug that is causing the problem) should be fixed very soon. Until it is, you can disable the new Suggested …