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Can't exit customise in FF29

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  • 22 have this problem
  • 3 views
  • Last reply by cor-el

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Canove stuff around but the green exit button doesn't work and have to exit FF entirely to gat anywhere. Help!

Canove stuff around but the green exit button doesn't work and have to exit FF entirely to gat anywhere. Help!

All Replies (3)

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Hey Robb086,

Do you have any addons installed? That could be the problem. Quick tip: You can just close the tab that has the customize screen to exit as well.

Matt

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Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration

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You can check for problems with preferences.

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.