Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why doesn't my customize toolbar function work?

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by cor-el

metech
metech
more options

Hello. When I attempt to add a toolbar menu item it doesn't work. I am able to open the menu window but when I click on my choice to drag it to the toolbar nothing happens.

I have searched this support forum and have found some with a similar problem and have performed all the tasks posted to fix this.

Specifically I have tried the renaming and deleting of the localstore.rdf file, and restarting Firefox with all extensions and add-ons disabled.

My pc uses Windows 7 Pro - 64bit.

Hello. When I attempt to add a toolbar menu item it doesn't work. I am able to open the menu window but when I click on my choice to drag it to the toolbar nothing happens. I have searched this support forum and have found some with a similar problem and have performed all the tasks posted to fix this. Specifically I have tried the renaming and deleting of the localstore.rdf file, and restarting Firefox with all extensions and add-ons disabled. My pc uses Windows 7 Pro - 64bit.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can also try to reset Firefox:

metech
metech Question owner
more options

Thanks for the feedback. I was able to add an item to the toolbar yesterday. I tried to add another one today but no luck.

In between those times I have not changed FF in any way other than bookmarking some new favorites.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.

You may need to delete localstore.rdf more often if you have security software that is too protective.