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Back up arrow key shows only in gray and won't let me go backwards

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  • 4 have this problem
  • 4 views
  • Last reply by cor-el

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IF I am reading a screen and I want to go back a screen the program will no longer give me a black arrow to go back. It will only show in gray and not work. Did I change a setting that is causing this? Does it have anything to do with my history? I can still pull up my history.

IF I am reading a screen and I want to go back a screen the program will no longer give me a black arrow to go back. It will only show in gray and not work. Did I change a setting that is causing this? Does it have anything to do with my history? I can still pull up my history.

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Do you see the drop down list if you right click either B/F toolbar button/

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).