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Junk filters always put a user in spam

  • 3 replies
  • 0 have this problem
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  • Last reply by laurent11

laurent11
laurent11
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Hi,

I have a user who sends me an email to one of my email addresses and it always ends up in the Junk folder. I've repeatedly marked his emails as not junk but that doesn't seem to change anything.

Is there anything I can look at that will help me figure out why it happens, and hopefully find a way to fix it.

I'm on Betterbird in case that matters. I looked thru the release notes and there seems to be nothing tagged with the junk filter.

I noticed this in the X-Proofpoint-Spam-Details email headers: mlxlogscore=764 clxscore=1015

This person seems to be the only person that has this information in their headers. Is it added by the junk filter? Or is it something on the sender's side (he uses an icloud.com and a me.com address)?

Thanks,

L

Hi, I have a user who sends me an email to one of my email addresses and it always ends up in the Junk folder. I've repeatedly marked his emails as not junk but that doesn't seem to change anything. Is there anything I can look at that will help me figure out why it happens, and hopefully find a way to fix it. I'm on Betterbird in case that matters. I looked thru the release notes and there seems to be nothing tagged with the junk filter. I noticed this in the X-Proofpoint-Spam-Details email headers: mlxlogscore=764 clxscore=1015 This person seems to be the only person that has this information in their headers. Is it added by the junk filter? Or is it something on the sender's side (he uses an icloud.com and a me.com address)? Thanks, L

Chosen solution

The first thing to check is the spam flag in the message list. Is it red/orange or grey. Grey indicates your provider is moving the mail to spam/ considers the email spam and Thunderbird does not see the item as spam.

Note that Yahoo do not have any way to influence their spam filters. You mark the message as not spam and move it somewhere else and within minutes yahoo will reverse your actions. A thoroughly poor implementation in my opinion. But they still dominate in the USA.

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All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

The first thing to check is the spam flag in the message list. Is it red/orange or grey. Grey indicates your provider is moving the mail to spam/ considers the email spam and Thunderbird does not see the item as spam.

Note that Yahoo do not have any way to influence their spam filters. You mark the message as not spam and move it somewhere else and within minutes yahoo will reverse your actions. A thoroughly poor implementation in my opinion. But they still dominate in the USA.

laurent11
laurent11 Question owner
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You mean the little flame thing? Good question. I don't remember if it was on or not. I will check the next time I see it.

Thanks,

L

laurent11
laurent11 Question owner
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So the junk is always gray. I get few non-grey ones. I'll have to talk to my provider (Siteground) to see how I can improve control over that.

Thanks.