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I have a brand new laptop with windows 11 installed and can't open any profile folders

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  • Last reply by Matt

Peter Nunn
Peter Nunn
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A brand new windows 11 laptop. I've installed TB 115.9.0 (64-bit) and want to migrate a profile from another machine to this one.

When I try and do anything with the profiles (about:profiles) I can see the profiles TB thinks it has (several now after my mucking around), but in every case, if I click on the Open Folder button I get the message

C:\Users\myusername\AppData\Roaming\Thunderbird\Profiles\7654blah.Default User is unavailable. If the location is on this PC, make sure the device or drive is connected or the disk is inserted,.....

I have tried manually adding the folder it can't open into the profile directory, no change. I have tried creating new profile with the profile manager, but no folder is ever created by the application itself.

I'm out of ideas.

A brand new windows 11 laptop. I've installed TB 115.9.0 (64-bit) and want to migrate a profile from another machine to this one. When I try and do anything with the profiles (about:profiles) I can see the profiles TB thinks it has (several now after my mucking around), but in every case, if I click on the Open Folder button I get the message C:\Users\myusername\AppData\Roaming\Thunderbird\Profiles\7654blah.Default User is unavailable. If the location is on this PC, make sure the device or drive is connected or the disk is inserted,..... I have tried manually adding the folder it can't open into the profile directory, no change. I have tried creating new profile with the profile manager, but no folder is ever created by the application itself. I'm out of ideas.

All Replies (2)

Peter Nunn
Peter Nunn Question owner
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I just tried export and import. I managed to export OK, unpacked the zip onto the wind 11 HDD but import fails immediately with

Import failed unexpectedly, more information may be available in the Error Console (what ever that is).

Matt
Matt
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did you install Thunderbird from the windows store? I am thinking you might have.