Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Root grouped incoming folder view is empty

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Tomek

Tomek
Tomek
more options

Few days ago...

Root grouped incoming folder view is empty

Few days ago... Root grouped incoming folder view is empty
Attached screenshots

Chosen solution

I presume you mean the Unified Inbox is empty. Try repairing it by deleting virtualFolders.dat and Mail/smart mailboxes from the profile folder, with TB closed.

http://kb.mozillazine.org/Unified_Folders_not_working

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

I presume you mean the Unified Inbox is empty. Try repairing it by deleting virtualFolders.dat and Mail/smart mailboxes from the profile folder, with TB closed.

http://kb.mozillazine.org/Unified_Folders_not_working

Tomek
Tomek Question owner
more options

Thank You, solution is number two on Your list. Regards, SLAVA UKRAINE