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I can't move emails to other folders using click and drag

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by brthomson

brthomson
brthomson
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It just started one day with no alterations from me. I can click and drag files in other windows folders but not in Thunderbird. I have tried in safe mode. I also re-installed Thunderbird and that didn't work either. I also changed the mouse. I have the same email program on another computer and it works fine. I then tried moving the profiles from one computer to the other but that didn't work. It is quite frustrating as it is such a basic operation which speeds up organising my emails. There must be something in the system files that may have changed. Those files are beyond me as I'm not a programmer.

It just started one day with no alterations from me. I can click and drag files in other windows folders but not in Thunderbird. I have tried in safe mode. I also re-installed Thunderbird and that didn't work either. I also changed the mouse. I have the same email program on another computer and it works fine. I then tried moving the profiles from one computer to the other but that didn't work. It is quite frustrating as it is such a basic operation which speeds up organising my emails. There must be something in the system files that may have changed. Those files are beyond me as I'm not a programmer.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Please try:

in Thunderbird

  • 'Help' > 'Troubleshooting Information'
  • click on 'Open Folder'

A new window opens showing contents of your 'profile name' folder.

  • Exit Thunderbird now - this is important.

Please locate and delete the following files......

  • folderTree.json
  • panacea.dat
  • session.json
  • xulstore.json

Start Thunderbird.

brthomson
brthomson Question owner
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Thanks for that. I tried it and it didn't work. I have copied the profile to another computer and I could move files normally so I doubt that it is in the profile folder.