We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Incoming mail not allowing clickable hyperlinks

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by paul

paul
paul
more options

Hi, my problem is that incoming mail from online client software is not showing hyperlinks as clickable. I have edited the templates in my online software to include my web address and a payl link, when the automated email comes through, neither is displayed as a clickable link. If i access the message on my phone, both links are clickable

Any ideas?

Hi, my problem is that incoming mail from online client software is not showing hyperlinks as clickable. I have edited the templates in my online software to include my web address and a payl link, when the automated email comes through, neither is displayed as a clickable link. If i access the message on my phone, both links are clickable Any ideas?

Chosen solution

Can you post the link part of the source (Ctrl+U) of the template here? Note also that some mail apps, especially on mobile devices, don't format links as clickable unless they are embedded in text, e.g. http://www.example.org is not clickable whereas this is.

Read this answer in context 👍 0

All Replies (6)

sfhowes
sfhowes
  • Top 10 Contributor
more options

This sometimes happens if the link in the html anchor is entered as www.example.org instead of http://www.example.org Are links from other senders clickable in TB?

paul
paul Question owner
more options

Hi

I have edited the template so the web address starts http:// and still no joy

links from other senders are clickable

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Can you post the link part of the source (Ctrl+U) of the template here? Note also that some mail apps, especially on mobile devices, don't format links as clickable unless they are embedded in text, e.g. http://www.example.org is not clickable whereas this is.

paul
paul Question owner
more options

hi

hope this is what you were after, it doesnt appear to have any of the text from the template contained in it.

As I mentioned, my email client on my android phone has no trouble displaying gthe links i have put into the template, just want to cover all bases

thanks

<meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"> <title>Click</title> <link rel="stylesheet" href="/stylesheets/app.css"> <script src="//cdnjs.cloudflare.com/ajax/libs/mobile-detect/1.3.3/mobile-detect.min.js"></script> <script type="text/javascript"> window.mobileDetection = new MobileDetect(window.navigator.userAgent); </script> <script id="click-settings" type="text/javascript">window.clickSettings = { PAYMILL_PUBLIC_KEY: '8a8394c3400b37d60140163e4d0f0e49', AirBrakeKey: '50af13a9adc445c95586989ab0f461d2', AirBrakeUrl: '146.185.176.107', AirBrakeEnvironment: 'Dev', UseIntercom: false }; </script> <script src="/javascripts/vendor.js"></script> <script src="/javascripts/templates.js"></script> <script src="/javascripts/app.js"></script> <script src=""></script> <script type="text/javascript"> var PAYMILL_PUBLIC_KEY = window.clickSettings.PAYMILL_PUBLIC_KEY; </script> <script type="text/javascript" src="https://bridge.paymill.com/"></script> <style> #habla_topbar_div { background: #389DBF none repeat scroll 0 0 !important; } </style> <link href="https://fonts.googleapis.com/css?family=Architects+Daughter" rel="stylesheet">

<script data-cfasync="false" type="text/javascript"> /*<![CDATA[*/window.olark||(function(c){var f=window,d=document,l=f.location.protocol=="https:"?"https:":"http:",z=c.name,r="load";var nt=function(){ f[z]=function(){ (a.s=a.s||[]).push(arguments)};var a=f[z]._={ },q=c.methods.length;while(q--){(function(n){f[z][n]=function(){ f[z]("call",n,arguments)}})(c.methods[q])}a.l=c.loader;a.i=nt;a.p={ 0:+new Date};a.P=function(u){ a.p[u]=new Date-a.p[0]};function s(){ a.P(r);f[z](r)}f.addEventListener?f.addEventListener(r,s,false):f.attachEvent("on"+r,s);var ld=function(){function p(hd){ hd="head";return["<",hd,"></",hd,"><",i,' onl' + 'oad="var d=',g,";d.getElementsByTagName('head')[0].",j,"(d.",h,"('script')).",k,"='",l,"//",a.l,"'",'"',"></",i,">"].join("")}var i="body",m=d[i];if(!m){ return setTimeout(ld,100)}a.P(1);var j="appendChild",h="createElement",k="src",n=d[h]("div"),v=n[j](d[h](z)),b=d[h]("iframe"),g="document",e="domain",o;n.style.display="none";m.insertBefore(n,m.firstChild).id=z;b.frameBorder="0";b.id=z+"-loader";if(/MSIE[ ]+6/.test(navigator.userAgent)){ b.src="javascript:false"}b.allowTransparency="true";v[j](b);try{ b.contentWindow[g].open()}catch(w){ c[e]=d[e];o="javascript:var d="+g+".open();d.domain='"+d.domain+"';";b[k]=o+"void(0);"}try{ var t=b.contentWindow[g];t.write(p());t.close()}catch(x){ b[k]=o+'d.write("'+p().replace(/"/g,String.fromCharCode(92)+'"')+'");d.close();'}a.P(2)};ld()};nt()})({ loader: "static.olark.com/jsclient/loader0.js",name:"olark",methods:["configure","extend","declare","identify"]}); /* custom configuration goes here (www.olark.com/documenttaion) */ olark.identify('7779-884-10-5721');/*]]>*/ </script> <script type="text/javascript">olark.configure('system.group', '621442875b50b5281978d81dbf38cf30'); /*Routes to Click Support*/ </script> <script type="text/javascript">olark.configure('features.attention_grabber', false );</script> <script type="text/javascript"> if (window.clickSettings.AirBrakeEnvironment == 'Live') { var load = components('scriptloader'); load("//errbit.tm2app.com/javascripts/notifier.js", function() { Airbrake.setKey(window.clickSettings.AirBrakeKey); Airbrake.setHost(window.clickSettings.AirBrakeUrl); Airbrake.setEnvironment(window.clickSettings.AirBrakeEnvironment); Airbrake.setErrorDefaults({ url: 'https://app.click-hub.com/', action:'show' }) }); } require('initialize'); </script> <script src="https://cdnjs.cloudflare.com/ajax/libs/modernizr/2.8.3/modernizr.min.js"> </body> </p></script>
sfhowes
sfhowes
  • Top 10 Contributor
more options

The only links I see in the source rely on the recipient being able to activate Javascripts, which TB disables by default, as a security measure. This wouldn't be an issue if the mail were opened in webmail, or, as you've found, in a mobile mail app.

paul
paul Question owner
more options

Hi

I managed to get around by using a well-hidden "insert link" command in the originating email template, many thanks for you efforts