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I had my data transferred to a new computer; thunderbird can't find the profile so I have no access to email.

  • 1 reply
  • 2 have this problem
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  • Last reply by christ1

mdaniels33
mdaniels33
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I've been using Thunderbird for years with no problem. My old hard drive blue screened last week, so I bought a new computer and paid somebody to transfer all the data from the old machine to my new machine. I followed the instructions and the Thunderbird profile seems to be in the exact same place it was before, but the Thunderbird program is empty, no email address, no settings, no ability to function. How do I get the program to find and synch with the profile?

I've been using Thunderbird for years with no problem. My old hard drive blue screened last week, so I bought a new computer and paid somebody to transfer all the data from the old machine to my new machine. I followed the instructions and the Thunderbird profile seems to be in the exact same place it was before, but the Thunderbird program is empty, no email address, no settings, no ability to function. How do I get the program to find and synch with the profile?

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christ1
christ1
  • Top 25 Contributor
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I followed the instructions

What instructions? Please post a link.

the Thunderbird profile seems to be in the exact same place it was before

Where exactly on the old, as well as on the new computer? Please provide the exact path including the name of the profile folder.

What is the current name of the profile folder when you start Thunderbird on the new system? https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile