Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Yahoo Email Issues

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

Within the last few weeks my yahoo email isn't working the same. My contacts don't populate when I compose mail. When I open it up, the row of buttons delete, move, spam, more are not lit. I have to click on an email, open it up, delete or read it then click inbox again, nothing appears. I have to click reload and the emails are there. Now, sometimes I can delete multiple emails but usually I have to open it to delete it. The compose email thing where the contacts would start populating does not work at all. I have to go into my contacts, copy/paste the email then go back to create the email. Please help.

Within the last few weeks my yahoo email isn't working the same. My contacts don't populate when I compose mail. When I open it up, the row of buttons delete, move, spam, more are not lit. I have to click on an email, open it up, delete or read it then click inbox again, nothing appears. I have to click reload and the emails are there. Now, sometimes I can delete multiple emails but usually I have to open it to delete it. The compose email thing where the contacts would start populating does not work at all. I have to go into my contacts, copy/paste the email then go back to create the email. Please help.

All Replies (1)

more options

It could be a website issue.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.