Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to retreive Thunderbird files from a hard drive backup due to having hard drive replaced.

  • 1 reply
  • 2 have this problem
  • 10 views
  • Last reply by duggabe

gmoran003
gmoran003
more options

My hard drive crashed but I was able to backup to external drive the day before. Dell replaced the hard drive and I did a restore from back up but I can't find the Thunderbird profile files from the back up to put into my new Thunderbird on the new hard drive. Where can I find them on the backup and how can I import them to the new application of Thunderbird?

My hard drive crashed but I was able to backup to external drive the day before. Dell replaced the hard drive and I did a restore from back up but I can't find the Thunderbird profile files from the back up to put into my new Thunderbird on the new hard drive. Where can I find them on the backup and how can I import them to the new application of Thunderbird?

All Replies (1)

duggabe
duggabe
more options

See https://support.mozilla.org/en-US/kb/profiles-tb to locate your profile on the old hard drive. Then locate your profile on the new drive. Copy the xxxxxxxx.default from your old drive to the same folder that your new one is in; so now you have <old 8-char>.default and <new 8-char>.default in the same folder. See https://support.mozilla.org/en-US/kb/using-multiple-profiles to switch from the new one to the old one.