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How do I reset Mozilla VPN?
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Revision 255493 by lsiebert on
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This article explains how to clear Mozilla VPN app data from your device.
This article explains how to clear Mozilla VPN app data from your device.
Content:
Removing app data from your device is a way to remove cached files from the VPN application. This allows you to install a completely fresh version, with no files being carried over from the previous installation. The steps to do this are as follows:
#Open the Mozilla VPN app
#Click on Settings ([[Image:Relay gear icon]]).
#Select the ''Get Help'' option.
#On the ''Get Help'' menu, at the top of the screen, click the ''Get help'' title 6 consecutive times until ''Developer Options'' appear at the bottom.
#;[[Image:Open the Developer Options]]
#Select ''Developer Options''.
#Scroll down and click ''Reset and Quit'' 6 consecutive times. The app will reset.
#;[[Image:Reset and quit VPN settings]]
#Relaunch the Mozilla VPN app and log back in with your [[Access Mozilla Services with a Firefox Account|Firefox account credentials]].
=Related articles=
<!-- The UTM tag is only required for the en-US links. Localizers can use wiki links -->
*[https://support.mozilla.org/en-US/kb/how-download-mozilla-vpn-your-desktop-or-mobile?utm_source=-vpn-related How to download Mozilla VPN on your desktop or mobile device]
'''Learn more:'''
*[https://support.mozilla.org/en-US/kb/how-do-i-update-mozilla-vpn?utm_source=-vpn-related How do I update Mozilla VPN?]
Removing app data from your device is a way to remove cached files from the VPN application. This allows you to install a completely fresh version, with no files being carried over from the previous installation. The steps to do this are as follows:
#Open the Mozilla VPN application.
#Click on Settings ([[Image:Relay gear icon]]).
#Select the ''Get Help'' option.
#On the ''Get Help'' menu, at the top of the screen, click the ''Get help'' title 6 consecutive times until ''Developer Options'' appear at the bottom.
#;[[Image:Open the Developer Options]]
#Select ''Developer Options''.
#Scroll down and click {button Reset and Quit} 6 consecutive times. The app will reset.
#;[[Image:Reset and quit VPN settings]]
#Relaunch the Mozilla VPN app and log back in with your [[Access Mozilla Services with a Firefox Account|Firefox account credentials]].
=Related articles=
<!-- The UTM tag is only required for the en-US links. Localizers can use wiki links -->
*[https://support.mozilla.org/en-US/kb/how-download-mozilla-vpn-your-desktop-or-mobile?utm_source=-vpn-related How to download Mozilla VPN on your desktop or mobile device]
'''Learn more:'''
*[https://support.mozilla.org/en-US/kb/how-do-i-update-mozilla-vpn?utm_source=-vpn-related How do I update Mozilla VPN?]