thunderbird incompatible with centurytel outgoing mail
Centurytel is "upgrading" their mail servers, and a recent upgrade is causing a very odd problem: Thunderbird can now send outgoing mails using my Centurytel account to some domains and not others. I.e. sent mails to a godaddy hosted email address is bounced with the error: _________________________________________________________________
The following addresses had permanent fatal errors -----
<xxxx@xxxx.com>
(reason: 554-p3pismtp01-058.prod.phx3.secureserver.net)
----- Transcript of session follows -----
554 5.0.0 Service unavailable _________________________________________________________________
but some sent emails are sent successfully to other domains, such as the att.net domain.
The same Thunderbird client can still send outgoing mail to ANY domain using both a GoDaddy-hosted email account and an AT&T hosted email account.
I just spent over an hour with third level Centurytel techs and since this problem does not occur in Outlook or the Centurytel Webmail app, they determined it is a Thunderbird issue.
Wonderful. Any ideas?
All Replies (3)
They are the ones with the logs. All we can do is guess
But if it is only GoDaddy and they oddball mail servers (they are strange) you might get some sense out of them.
Are the mails from a godaddy domain address?
Matt said: >>All we can do is guess... Agreed, I was bummed when they dropped the case. The 3rd level Centurytel tech either didn't know, or wouldn't tell me what mail server package they used, so I couldn't follow up with that vendor.
The issue is tied to some aspect of the header formatting or content as created in T'bird. I ran tests using Outlook from here and had zero problems with my mails being delivered to any other mail server or domain. I also used the Centurytel Webmail client and had no problems.
I also sent messages created in T'bird and sent them with no problkem through an AT&T and GoDaddy account and didn't have any delivery issues. Only when I create and send the message from T'bird and deliver it through the Centurytel mail server does the selective delivery behavior rear it's ugly head...go figure.
I've used T'bird since it came out years ago and love it...but this is getting in the way, and my email addy is legacy and I am loathe to abandon it. I may have to change my email client to, *urp* Outlook or something else...
Thank you for checking in on this, Matt! If you think it would help I can send you the transcript of the rejected mail?
Cheers,
Howard Hoyt
Just try removing the reply to from your account settings. Some lunatic setting at Yahoo rejected mail a while back if the mail had a valid reply-to address. They were fixing a SPAM problem with gelignite.
Otherwise, my email address is in my profile... just click on my ugly head to get linked to my profile. Send what you have... It may not help, but it can not hurt.