Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to sign in to Microsoft account with Firefox

  • 1 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh FredMcD

more options

I am unable to sign in to the Microsoft Forum using Firefox. Edge works fine. I get a message about my account not existing (anonymised):


Sorry, but we’re having trouble with signing you in. AADSTS50020: User account '******@yahoo.***' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '99adaf47-f643-4c0e-8117-15335c87ebda'(Microsoft Community) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.


Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard Copied Request Id: 269a3d29-2f6d-43f6-af76-5ccc8bcd9e01 Correlation Id: 37f9d534-7bfb-4ea5-9fba-b171e0bd8a97 Timestamp: 2021-12-02T19:41:32Z Message: AADSTS50020: User account '******@yahoo.***' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '99adaf47-f643-4c0e-8117-15335c87ebda'(Microsoft Community) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Flag sign-in errors for review: Enable flagging If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.

All Replies (1)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

Tanya soalan

Anda mesti log masuk ke akaun anda untuk membalas post. Sila mulakan soalan baru, jika anda masih belum ada akaun.