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Got a message saying Firefox was installing updates, than another message saying Firefox crashed and needed my password. I input it - was it really Firefox?

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  • 1 ada masalah ini
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  • Balasan terakhir oleh FredMcD

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Gpt a msg from Firefox - crashed, needed password. I input it, then Firefox worked again. Was this really Firefox, or a scam? Do I need to change my password?

Gpt a msg from Firefox - crashed, needed password. I input it, then Firefox worked again. Was this really Firefox, or a scam? Do I need to change my password?

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No idea. If you have sync, possibly.

Please send bp- as a URL link as described in : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

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