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Firefox crashes

  • 5 replies
  • 6 have this problem
  • 5 views
  • Last reply by triggz50

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Firefox crashes, even in Safe Mode.

Firefox crashes, even in Safe Mode.

All Replies (5)

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Hi!

Have you tried to "Reset Firefox"?

Refresh Firefox - reset add-ons and settings

This action will remove the majority of the things that cause problems to Firefox (including extensions) without removing important data for you like Bookmarks.

I hope it helps.

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Try to disable hardware acceleration in Firefox.

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Hi guys,

Thanks for trying to help, but I can't even open the program as it crashes. Consequently, I can't then click on help or tools etc!

Any more ideas?

Nick

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Can you start Firefox in Safe mode?

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
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No, I cant even start it in safe mode! I just get this message (see image)... I also told Mozilla about the crash so they could fix it, but they haven't!

Thanks for your help all!