Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer get Youtube videos to play in Firefox (v5 on Win XP), while I can with Google Chrome - any ideas?

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

bob_little
bob_little
more options

When I call up a Youtube video I just get a black rectangle - bo picture, sound, etc. Videos from other sources seem to play OK.

When I call up a Youtube video I just get a black rectangle - bo picture, sound, etc. Videos from other sources seem to play OK.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
Read this answer in context 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
bob_little
bob_little Question owner
more options

Thanks for your advice - worked perfectly.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome