Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Extra Tab opening by itself with spam not requested

more options

Every other time (or so) that I open Firefox, it shows my home page, then spontaneously, another tab opens with some type of spam....... you know, you have won this prize or "there is a problem with your registry"

which are not valid or requested.

Sometimes it happens when I open Firefox. Sometimes I have a session going and open an other tab and then it spontaneously opens the spam tab (don't know what else to call it).

It NEVER happens when I open MSIE.

Every other time (or so) that I open Firefox, it shows my home page, then spontaneously, another tab opens with some type of spam....... you know, you have won this prize or "there is a problem with your registry" which are not valid or requested. Sometimes it happens when I open Firefox. Sometimes I have a session going and open an other tab and then it spontaneously opens the spam tab (don't know what else to call it). It NEVER happens when I open MSIE.

All Replies (1)

more options

Sounds like Malware on your PC.

Install, update, and run these programs in this order. They are listed in order of efficacy.
(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)
These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://www.microsoft.com/windows/prod.../default.mspx
Also, if you have a search engine re-direct problem, see this:
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com