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Firefox cannot load a certain website, but other people I have talked to can access that same website.

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I was at a chat site today, when it suddenly went blank. I tried to go back to that chat site, but I get the problem loading page error, that says Firefox can't establish a connection to the server at that site. I have asked a few people on my messenger if they can get to that site, and they can. Why can't I?

I was at a chat site today, when it suddenly went blank. I tried to go back to that chat site, but I get the problem loading page error, that says Firefox can't establish a connection to the server at that site. I have asked a few people on my messenger if they can get to that site, and they can. Why can't I?

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Other things that need your attention:

Your More system details list list shows two old Flash plugins.

  1. Shockwave Flash 10.0 r32
  2. Shockwave Flash 9.0 r124

Update the Flash plugin to the latest version.

You can find the old Flash 9.0 plugin file NPSWF32.DLL in the plugins folder within the Firefox program folder (C:\Program Files\Mozilla Firefox\plugins\) and remove that file.
Also remove the flashplayer.xpt file in the components folder, if it is there.

See also:

Modified by cor-el

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I've checked those things. Flash 10.2 installed. I can't find 10.0 or 9.0 as you said. I've deleted cookies. I've rebooted. I still cannot access that site.