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when using outlook email the text does not appear

michael2711
michael2711
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I use outlook for my emails and I can only see the text of the email while in the reading pane however if I try and open the email the text will not appear. In chrome it works fine.

I use outlook for my emails and I can only see the text of the email while in the reading pane however if I try and open the email the text will not appear. In chrome it works fine.

All Replies (3)

WestEnd
WestEnd
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Some Browser don't always work well with outlook. I would say use IE or Edge since that is the preferred for outlook emails.

michael2711
michael2711 Question owner
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Thanks but I would really like to continue to use firefox especially since I use a Mac. It worked before but at some point stopped working.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi michael2711, are you still using the older Outlook Mail, or did you switch to the Beta?

When testing the older Outlook Mail, I see the same thing. A window pops up, but there's no visible content.

This problem doesn't exist in Beta, but it's hard to launch a message into a separate window in beta -- instead of double-clicking, you need to use a menu on the message (screenshot attached).