How can I remove the "trackapackage" toolbar from my Mozilla browser?
The toolbar program does not show in either the Windows uninstall list in control panel or the 3rd party Revo Uninstall program I have loaded on my computer. I have not run any of my malware removal tools yet.
Chosen solution
I'm not sure from your question whether you found a problem extension in Firefox and were looking outside Firefox to remove it, or whether you didn't spot a problem extension. (Most toolbars are generated by extensions.)
You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:
- Ctrl+Shift+a (Mac: Command+Shift+a)
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then cast a critical eye over the list on the right side. All extensions are optional. If in doubt, disable.
If you want a second opinion on what you see, you can copy/paste your list from a different page (that one doesn't allow that kind of selection). Open the Troubleshooting Information page using either:
- "3-bar" menu button > "?" button > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter/Return
Then scroll down to Extensions and just below that heading, select the table with your mouse and copy it (either Ctrl+c or right-click > Copy), then paste it into a reply (either Ctrl+v or right-click > Paste). It will look a bit messy, but we're used to it. Thanks.
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Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.
- https://developer.mozilla.org/Installing_extensions
- https://developer.mozilla.org/Adding_Extensions_using_the_Windows_Registry
Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel > Programs". In Firefox you can only disable such an extension.
Check its install location in the extensions.json file. You can open the extensions.json file in the Scratchpad and search for this extension. The descriptor field should list its install location.
You can use this button to go to the current Firefox profile folder:
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox
Chosen Solution
I'm not sure from your question whether you found a problem extension in Firefox and were looking outside Firefox to remove it, or whether you didn't spot a problem extension. (Most toolbars are generated by extensions.)
You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:
- Ctrl+Shift+a (Mac: Command+Shift+a)
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then cast a critical eye over the list on the right side. All extensions are optional. If in doubt, disable.
If you want a second opinion on what you see, you can copy/paste your list from a different page (that one doesn't allow that kind of selection). Open the Troubleshooting Information page using either:
- "3-bar" menu button > "?" button > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter/Return
Then scroll down to Extensions and just below that heading, select the table with your mouse and copy it (either Ctrl+c or right-click > Copy), then paste it into a reply (either Ctrl+v or right-click > Paste). It will look a bit messy, but we're used to it. Thanks.