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After recent Firefox update my hotmail won't allow me to enter text but it works fine in another browser.

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  • Last reply by sallyreg

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I can enter subject line and select who to send email to but it won't let me enter text in the body of the email. I can still access it in another browser but I would prefer to use Firefox. I've tried running Firefox in safe mode but that didn't change anything. This issue occurred immediately after the latest Firefox update.

I can enter subject line and select who to send email to but it won't let me enter text in the body of the email. I can still access it in another browser but I would prefer to use Firefox. I've tried running Firefox in safe mode but that didn't change anything. This issue occurred immediately after the latest Firefox update.

All Replies (2)

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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that was easy... unchecked the hardware acceleration and it works!... thank you very much for replying so quickly.