Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird-gmail wrong username or password error, tried - enabled less safe app, not using 2 step password verification, used unblockcaptcha, please help!!

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Matt

more options

trying to setup gmail account on thunderbird, it is saying username or password is wrong even if I m writing them right. Already tried enabling less safe apps, not using 2 step verification(so app specific password is not required i guess), used unblock captcha. I am completely clueless. PLEASE HELP!!

trying to setup gmail account on thunderbird, it is saying username or password is wrong even if I m writing them right. Already tried enabling less safe apps, not using 2 step verification(so app specific password is not required i guess), used unblock captcha. I am completely clueless. PLEASE HELP!!

All Replies (3)

more options

You've (obviously) verified you can log into Gmail using the native web interface?

Is this a Google Apps for Work Gmail account, or a free Gmail account?

When was your Gmail account created?

Are you attempting to connect to your Gmail account using IMAP, and if so have you enabled IMAP accesss in the Gmail preferences?

Finallly, are you using the Thunderbird new account setup wizard?

There's a lot of conflicting information out there regarding what works and what doesn't, so I'm curious to get to the bottom of this, but be prepared for a few questions back and forth.

Cheers, Dave

more options

Hi Dave, Here are the answers Yes, my gmail is working in browser. It is a free account. It was created 3-4 years back. I am trying to use IMAP, yes it is enabled on my gmail. Yes I m using Thunderbird new account setup wizard.

more options

If the wizard is not reporting settings found the most likely issue is anti virus / firewall issues. Nortons particularly has issues with version numbers and Thunderbird in general. I am really starting to wonder is it is because it is not a Microsoft product.