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Firefox does not open my google mail

  • 4 replies
  • 2 have this problem
  • 9 views
  • Last reply by RayTempesta

RayTempesta
RayTempesta
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Hi,

Yesterday I installed Kaspersky Internet Security, since then everytime I try to open my Google mail, FireFox displays an error window. It says: connection not reliable with mail.google.com. I sincerely do not know if this has anything to do with the new Anti-virus program. I also tried to add google mail in the Mozilla exceptions, but this did not solve the problem. Anyways, when I open the link "technical details", it says that there is a security certification not valid. Thanks. Ray

Hi, Yesterday I installed Kaspersky Internet Security, since then everytime I try to open my Google mail, FireFox displays an error window. It says: connection not reliable with mail.google.com. I sincerely do not know if this has anything to do with the new Anti-virus program. I also tried to add google mail in the Mozilla exceptions, but this did not solve the problem. Anyways, when I open the link "technical details", it says that there is a security certification not valid. Thanks. Ray

All Replies (4)

RayTempesta
RayTempesta Question owner
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Sorry, I forgot to say that using Explorer everything works perfectly.

philipp
philipp
  • Moderator
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hello ray, please disable the scanning of encrypted connections/https within kaspersky's settings and see if you can load gmail properly then.

RayTempesta
RayTempesta Question owner
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Hi Philipp, I just tried but nothing has changed. Thanks

RayTempesta
RayTempesta Question owner
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Hi, does anyone have any idea on how to handle this problem? Thanks