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The option to connect other devices for syncing doesn't exist

I cannot sync my Windows and two Android devices. In order to scan the code from Windows on My Android, I need the 'Sync and save your data' option, and it's missing. I h… (read more)

I cannot sync my Windows and two Android devices. In order to scan the code from Windows on My Android, I need the 'Sync and save your data' option, and it's missing. I have checked the main Settings menu and the options on my account, but the only option related to syncronisation is 'Sync now', which is now useless. This is a recent problem, because I used to be able to sync all of them in previous versions. Is there any way around this problem?

Asked by dark.raven.ellie 6 days ago

won't sync collections after Android factory reset, even though bookmarks did

Sync collections after Android factory reset, have Firefox on desktop that is synced, but the new Android install synced bookmarks but not collections, of which i have ma… (read more)

Sync collections after Android factory reset, have Firefox on desktop that is synced, but the new Android install synced bookmarks but not collections, of which i have many, or did.

I'm sure I've just missed a step, but been reading for 3 weeks now .... any idea's?

Asked by Richard Barnes 1 week ago

Last reply by Paul 1 week ago

Problem with Firefox Sync in Android

Good afternoon, I have a problem since I bought a new phone, a Samsung S24. I link the account on the phone but when 1 day passes the tabs I have on the mobile do not app… (read more)

Good afternoon, I have a problem since I bought a new phone, a Samsung S24. I link the account on the phone but when 1 day passes the tabs I have on the mobile do not appear where it says Synchronised Tabs on the fixed computer. From the mobile I can see all the tabs I have open on the computer. Also if from the mobile I give it to send to the computer it sends it to me, but if I give it from the computer to send tab to the mobile device it does not do it to me. In account, connected services I see the mobile device. I have uninstalled the application but still no solution, to see what I can do to solve this.

Asked by jmnavarro83 1 week ago

Sync Open Tabs From Old Phone to New Phone

Trying to sync/share open tabs on my old phone to my new phone. Tried selecting Share>Share all tabs>Google Pixel 9 Pro XL Each time I've tried that, it says Unabl… (read more)

Trying to sync/share open tabs on my old phone to my new phone. Tried selecting Share>Share all tabs>Google Pixel 9 Pro XL

Each time I've tried that, it says Unable to send

Hoping for some help.

Asked by junior426 3 weeks ago

Last reply by Khalid 2 weeks ago

Firefox for Android not Syncing with Desktop, despite connection being made.

Edit: A few hours later, and it magically works perfectly, feel free to close this. Annoyed at loss of data and it randomly fixing itself, but whatever. Sorry to anyone l… (read more)

Edit: A few hours later, and it magically works perfectly, feel free to close this. Annoyed at loss of data and it randomly fixing itself, but whatever. Sorry to anyone looking at this trying to find a solution as i did.

As in title, for context for a while I've been having minor issue with sync between these two devices, with the syncing being unreliable, often taking trying multiple times, closing and reopening mobile app, and opening a new tab to try and prompt a successful sync, as often the sync would "happen" but the tabs open on the mobile device would be outdated ones.

Today, sync failed to work at all, on both parts (Dekstop app, and android app), i couldn't see tabs from the other device on either device. Trying to resolve this issue, i relogged on both devices, set up and signed out of sync multiple times, disabled and enabled sync again, deleted mobile app cache and tried again, and even reinstalled mobile app and logged in again (which to my surprise, also wiped all my tabs, history, settings, which is quite an annoyance, but I'll leave as a loss). To note, both firefox PC and Android have autoupdate on, dekstop is up to date, though i think i noticed firefox app updating yesterday.

I have read through other firefox sync articles, but none of them provided a working solution. For information, i have noticed something that may be a hint or nothing , please see image attached (nr1). Another thing I've noticed is firefox view not showing it recognizes a connection, image attached (nr2). I am also providing an image of my connected services page, showing the desktop sign on and mobile sign in (whose last connected date does not update), image attached (nr3). Another curiosity is the refresh button in that page, when clicked, perpetually showing as "in progress", but not resolving or updating when i log in mobile app, to see that change only refreshing the page worked.

I really hope for some help with solving this issue. Firefox sync despite its unreliability has been a very convenient tool for me. Naturally if any extra info is needed, i am ready to provide it.

Asked by ChmielarzDominik 2 weeks ago

Last reply by Khalid 2 weeks ago

Android Sync keeps logging out

On Firefox Android, every time i completely close the app and reopen it, I'm logged out of sync. Of course this is incredibly annoying and makes sync basically useless, s… (read more)

On Firefox Android, every time i completely close the app and reopen it, I'm logged out of sync. Of course this is incredibly annoying and makes sync basically useless, since having to start a fresh session multiple times a day not only takes time but it creates a huge list of "devices" so sending tabs back and forth becomes a nightmare.

Any idea what might cause this? AFAIK I'm not swapping IP's multiple times a day and i haven't used a VPN during the time this started happening. (I do have ProtonVPN installed, but it's a fairly trustworthy company so i doubt it's that.)

FF 130.0 (from the play store) Android 14 + security updates up to august 1st Motorola edge 40 neo

Asked by Ruben 3 weeks ago

Sync laptop with Samsung Android cellphone

Greetings. I am seeking assistance with transferring my existing data to my new Firefox account on my Samsung Android phone. I currently have data stored on my laptop as … (read more)

Greetings. I am seeking assistance with transferring my existing data to my new Firefox account on my Samsung Android phone. I currently have data stored on my laptop as well as on my Samsung Android device. It includes bookmarks, saved passwords, and potentially browsing history. However, I am unclear on how to achieve this transfer properly. I would appreciate any detailed instructions or guidance you could provide, ensuring that I can successfully access all my important data on my new Firefox account. Thank you for your assistance! Best regards, Don

Asked by djf789 3 weeks ago

Last reply by djf789 3 weeks ago

finding password

I had saved password on my old pc which i dont have now and also bookmarked the site on my fire fox .ho can i access to the password and the site now from my android pho… (read more)

I had saved password on my old pc which i dont have now and also bookmarked the site on my fire fox .ho can i access to the password and the site now from my android phone? It was about 3 and half years ago before my divorce. It is very important to me. Thanks

Asked by ferisailor9 1 month ago

pairing with desktop

I have a new phone and want to use Lockwise passwords. The directions online have me access sync and save through scanning, but I cannot find the sync and save option. N… (read more)

I have a new phone and want to use Lockwise passwords. The directions online have me access sync and save through scanning, but I cannot find the sync and save option. No "three fots"

Asked by joyce.wolf 1 month ago

How do I copy a desktop profile to ChromeOS?

My Windows laptop died and I'm now using a Chromebook. I managed to install Firefox on the Chrome book, and have a copy of my Firefox desktop profile. How can I copy the … (read more)

My Windows laptop died and I'm now using a Chromebook. I managed to install Firefox on the Chrome book, and have a copy of my Firefox desktop profile. How can I copy the desktop profile to the Chromebook?

Asked by crogerblair1 1 month ago

Open tabs do not sync from FF Mobile

I am logged into my FF account of a laptop, tablet, phone, and desktop. All of them sync settings and open tabs without any trouble except for my phone (Android, Pixel 7a… (read more)

I am logged into my FF account of a laptop, tablet, phone, and desktop. All of them sync settings and open tabs without any trouble except for my phone (Android, Pixel 7a).

I can only get the phone to sync tabs by logging out and logging back in.

This has been an issue for months, but previously it would work if I restarted FF (or sometimes when I restarted my phone). It now only works by logging out and then back in.

What's odd is that it appears to still sync my search history. I could be mistaken, but sometimes when I visit a new tab it appears that the same url will autocomplete when I am on my laptop. But, the tab being open on my phone does not appear in the "Show tabs from other devices" or "View recent browsing across windows and devices" areas.

Asked by antonio842 1 month ago

export passwords from laptop to Motorola Mobile phone

I need someone to help me figure out how to export my Firefox passwords to my mobile phone. I'm trying to follow the instructions that are on the laptop but I'm just tota… (read more)

I need someone to help me figure out how to export my Firefox passwords to my mobile phone. I'm trying to follow the instructions that are on the laptop but I'm just totally baffled. PLEASE HELP! YEAH HOW DO I SEND THE MOTHERFUCKER

Asked by Stephanie 1 month ago

Last reply by Khalid 1 month ago

Passwords

I just purchased an android tablet to replace my old one. I'd like to transfer all of the log in names and passwords saved in Mozilla to the new tablet. Is there a way to… (read more)

I just purchased an android tablet to replace my old one. I'd like to transfer all of the log in names and passwords saved in Mozilla to the new tablet. Is there a way to do that?

Asked by 19mark45 1 month ago

Last reply by Khalid 1 month ago