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  • Solved

Firefox deactivates and data not saved – Possible phishing or security risk”

Dear Mozilla Support, I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and … (read more)

Dear Mozilla Support,

I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and my browsing data is no longer saved. I believe this may be related to a security or phishing issue.

My cybersecurity services (including McAfee and Bitdefender) have notified me of potential phishing attempts, data access risks, and suspicious browser activity. I have reported these issues to my security providers, and they have opened case IDs to investigate further:

- McAfee Case ID: 03203372 - Bitdefender Reference: 1010231778

Due to these ongoing issues, I would like your team to check whether there’s any unauthorized activity linked to my Firefox account or app. I rely on Firefox daily and need this issue resolved as soon as possible for safe browsing.

If possible, I would also like to request that my Firefox browsing profile be locked or protected against unauthorized tampering, auto-deactivation, or interference by malicious software or attackers.

Please let me know what steps I should take, or if you need any further information from me.

Sincerely, Mod's note: PII removed

Asked by Mohammad k 2 weeks ago

Answered by Mohammad k 2 weeks ago

Lousy search results

Often when I am searching for luxury items, I keep getting Amazon and Temu and Target and Walmart. These are not luxury retailers. Why does Manilla insist on sending me … (read more)

Often when I am searching for luxury items, I keep getting Amazon and Temu and Target and Walmart. These are not luxury retailers. Why does Manilla insist on sending me to these retailers all the time?!? I am looking for classic quality, clothing, shoes, housewares, etc. I am not looking for cheap plastic from China. How can I permanently delete retailers? I do not want to see in the search engine?

Asked by sfkaufman1 2 weeks ago

Last reply by Paul 2 weeks ago

  • Solved

Where is the app icon picker?

I have been looking all over Firefox for the setting to change the icon (was included in the latest update notes) but it’s nowhere to be found for me. Am I missing someth… (read more)

I have been looking all over Firefox for the setting to change the icon (was included in the latest update notes) but it’s nowhere to be found for me. Am I missing something?

Asked by tdr1995 2 months ago

Answered by TyDraniu 2 months ago

iOS App Icon Picker - where?

In the latest update for Firefox for iOS, the release notes mention you can “Personalize your Firefox Icon with a sleek new app icon picker.” I cannot find this anywhere … (read more)

In the latest update for Firefox for iOS, the release notes mention you can “Personalize your Firefox Icon with a sleek new app icon picker.” I cannot find this anywhere in the app settings. Can anyone tell me where this is?

Asked by prmccarron 2 months ago

Last reply by prmccarron 2 months ago

  • Archived

Stop closing my tabs

I updated the iOS app today and it closed all my tabs in private browsing mode and will not keep any open. It also will not default to private browsing anymore even if I … (read more)

I updated the iOS app today and it closed all my tabs in private browsing mode and will not keep any open. It also will not default to private browsing anymore even if I open a link from a private window. The help pages list settings that do not exist. Please advise

Asked by sparklyshuichi42 1 year ago

Last reply by cor-el 11 months ago

  • Solved
  • Archived

Open last bookmark in iOS iPhone Firefox app

Hi, I could see a adclick somehow added to my Firefox app on iPhone iOS 17. I don’t see any actual bookmarks exist but don’t know how this reference still exist and how … (read more)

Hi,

I could see a adclick somehow added to my Firefox app on iPhone iOS 17. I don’t see any actual bookmarks exist but don’t know how this reference still exist and how to remove it?

Please refer the screenshot, appreciate any and all the help to understand and remove this adclick.


Best Regards Barrie

Asked by barrie.iqbal 1 year ago

Answered by barrie.iqbal 1 year ago