Firefox Support Forum

What happened to the Arial Black font? It suddenly disappeared from the list of fonts that appear in Tools >> Options >> Language and Appearance.

Due to vision problems, I require a bold font. Mozilla has now made it almost impossible for me to use Firefox. Does anyone know of a workaround to this problem?

also, a FYI: Removal of this font violates the Americans With Disabilities law.

Hi All,

Several times I've cleared my cache and managed to also delete ALL of my logins. I most certainly do uncheck the box for "Cookies and Site Data", leaving only "Cached Web Content" checked and it still deletes all info. Also whenever I go back in that page, both are (again) checked.

What am I doing wrong?

Is there a way in "about:config" to default this area to "Cached Web Content" only?

Russ

What happened to the Download Icon Arrow for the FF Toolbar? It is missing from my toolbar and not available in Customize. I have a blank space where the where the icon used to be. I can click on that space and the downloads will show, but the icon is not there. If I go to Customize to drag it to the toolbar, the Download Arrow is not there either.

I just installed FF Quantum on a new computer, and I can't figure out how to reduce the width of my tabs so that only the favicon shows. FF is set up that way on other computers but I can't find or figure out how I did it.

This week Facebook decided to stop working properly on Firefox. The image below shows what happens on first attempting to run Facebook after the computer starts. It will hang like that indefinitely. If I close the Firefox tab and run Facebook again it will work. Why does closing the tab or browser make it work on the 2nd attempt? Please note: This not a cache cookies issue, it happens regardless of whether I've run Ccleaner or not. That is the question. A real world analogy would be something like this... I open a porch door then open the front door but the front door won't open. I close the porch door, open it again, then the front door opens. Do you see what I mean. Nothing has changed except opening the porch door a second time which has no physical impact on the front door. I'm probably not describing that well, it's as if doing an unrelated thing a second time makes something work. I've started to use Chrome for Facebook now, I'm fed up of Firefoxes problems lately. Another problem I'm having is a strange Youtube anomaly: https://support.google.com/youtube/thread/77200164?hl=en Particularly annoying. Thanks for any help.

I am attempting to reinstall firefox. Old one screwed up and I eventually uninstalled it. Ran revo uninstaller, turned off firewall and antivirus, wifi connected. Started Firefox Installer as Administrator. Firefox Installer window appears on Desktop. The interior of the window is completely blank, all white. Wait. Nothing happens. Click on it, get Not Responding message at top of window. As far as I can tell the Installer did nothing but open the window. Repeat downloads of the Installer did the same thing. Help?

Hey Everyone, Facebook was working fine on my desktop until yesterday when Facebook decided it wasn't and switched me to its Android version 'for a better user experience' which (as usual with FB) means it's worse. For example I can search FB Groups but I can't open any of them. Also It tells me I have to switch to Messenger' but the install link doesn't work so I'm probably missing all my messages. Please help - I don't want to use a different browser, I like Firefox :).

firefox tab name edit: can a user name tab at will ?

right now it has LOGO and "Home" but i want it to read something like OSC-US Office of Special Counsel-Independent Agency-Home because i just do.

i have three other bookmarks for OSC: i can edit the bookmark name from "properties" but have never known whether i can also edit the name shown on a tab.

LOGO Home isn't too helpful to me. but even just knowing that i CAN'T edit tab names will be helpful to know, so i can stop thinking about it and get some sleep after another bag of chocolate-chip cookies. being an american right now is plenty stressful.

who named them "cookies" anyhow?-is it bc they kind of leave crumbs? did i win?

thank you for helping. i do appreciate it.

My Firefox using on desktop computer act like mobile. It is seen on the Facebook. Suddenly FB change view to https://m.face.... and is changing again each time when I type https://face... or anything else. Also whole layout looks like on mobile (very weird and impossible for operating).

More - after this happening, I had communicate that I am using "NEW Web browser" and I have to login.

This is happening also on other pages which have both version - for desktop and mobile

Back several versions ago, a Firefox update moved tabs to the top of the screen, just below the header and above everything else. For me, this is totally counter-intuitive. So I restored the older version of FF and disabled updates. Well now we're at the point where some pages aren't working and I'm being forced to update (v82). And of course, the problem has returned.

Is there any way to return the tabs to a position below the address bar and above the page itself?

And while I'm at it, is there a way to customize the looks of the tabs so that they once again look like the file folder tabs that they once did with the curved top corners? For me, this made them more easily identifiable as tabs.

Hello, This morning when I started Firefox, it uploaded and installed itself to the current level. I run Windows 7. Firefox reopened with the advertisement about Mozilla VPN. IT CLEARLY displayed the OS Software levels it would support for the VPN, including but not limited to Windows/XP , 7, 8, and 10 . When I started the offer purchase it took me to the DOWNLOAD page which offers WINDOWS 10 download ONLY. Will this WINDOWS 10 download work with my Windows 7 ?? Confused here !

"Shrink page to fit paper size" does not work printing .pdf files ("Letter" 8-1/2 x 11 paper, or any other size). In the document I am trying to print, only the upper 3/4 of page is printed on full paper page (remainder does not carry over to next page). Width is correct. Full page will print if 80% reduction is chosen, but reduction is not in same proportion as paper page. Windows 7. Firefox 82.0.2. Read numerous articles and posts. Nothing works. Printer is Brother HL-2270DW connected via USB. Using about:config > print :

    print.printer_HL-2270DW_USB.print_paper_data    The value is "1"  
    print.printer_HL-2270DW_USB.print_shrink_to_fit     The value is "true"  
    scaling is .8  (tired 1.0 without success)

All other "print" keys are as described in numerous Google items on this topic. Right now I can only save the document as a .pdf, and then open in in Adobe DC that is installed on same computer. Document prints correctly. This is a pain. I read in one Google post that starting with version around 55 Firefox no longer uses Adobe plug-in for pdf files, but switched to its own plug-in - it is clumsy, and as in this situation it does not work. PLEASE go back to using Adobe plug-in.

I clicked to accept the latest Firefox add on which stated "all my bookmarks and tabs will be saved". They have all disappeared. If i click on the "old firebox data" on my desktop surely that should produce all the bookmarks and tabs. But no. Instead it brings up 2 file names with indecipherable titles. eg one begins "tula7e15.". And if you click on that you get just another set of technical titles like "saved telemetry-pings" or "features". And if you click on these it then says "file empty".

The same thing happens if I click on "Restore" or "Profile" ie it just leads me to a set of nonesense categories with nothing there. So surely there must be a simple way of restoring my bookmark titles ( I had about 40 bookmarks) given that it only took one click to remove them when I took up the firefox add on ?

Thankyou. P.s. please suggest something simple as I am not great with computer technology. Philip

In initial request for help, I said that reducing size fixes shrink-to-fit problem. IT DOES NOT. The size reduces, but still only the upper 3/4 of the page prints. Thank you.

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed

An error occurred during a connection to secure.capecodfive.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

have previewed help topics particular to this problem, but not finding exact phrase. this is my online banking account. i use it regularly and often. i wanted to transfer funds. i have contacted the bank customer service, advised to clear cache and cookies, but no luck. FF autoupdates, Win7 not applying updates, prefer not using Win10.

i am over the hill and picking up speed, but need hand-holding at this point. moz help has helped before with good results. thanks for the life-preserver! elise bowen, cape cod