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Please help! I lost all my Sync Data/Settings

Firefox refused my written password and I needed to reset it. Now I have no bookmarks, add-ons, logins, etc. I'm very disappointed it would do this. I've donated to the F… (read more)

Firefox refused my written password and I needed to reset it. Now I have no bookmarks, add-ons, logins, etc.

I'm very disappointed it would do this. I've donated to the Firefox project in the past.

Any help would be greatly appreciated!

Asked by Mitchell X. 19 hours ago

Initiating sync makes my entire computer slow and almost unresponsive

This seems to be a newish issue - as in, I think it has not been happening until at least a few weeks ago. The computer (linux) is always on, and firefox is also always r… (read more)

This seems to be a newish issue - as in, I think it has not been happening until at least a few weeks ago. The computer (linux) is always on, and firefox is also always running (except when I update to a new version). But I was not using the computer for a while. Today I sat at the computer expecting to see all my tabs that I sent to it via "send tab to device", but as soon as firefox started syncing, everything slowed down to a crawl (to the point where even typing to a terminal would have upwards to several seconds of lag). Weirdly, it doesn't seem as if there's a lot of CPU or IO being used, according to top and iotop - but I was seeing multiple "migration" processes (that went away after quitting firefox), suggesting that there are many threads doing very little work in aggregate. After googling a bit I tried setting sync.log.appender.console to Debug and looking at debug console, which didn't tell me anything interesting - it actually looks as if the sync itself completes fast. And, in fact, my bookmarks seem to have synced to today's state correctly. (restarting after updating to current version does not seem to help; running in safe mode also doesn't seem to help)

1) What's up? How do I stop this from happening?

2) How do I get my "sent" tabs? Even a list for the past 2 weeks would be fine. Working it out from browsing history would be ... a lot of needles in even more piles of hay.

Asked by xKiv 1 week ago

Last reply by xKiv 22 hours ago

Sync problem

For the first time sync doesnt work for me. I reinstalled windows 10 today and install firefox but after i logged in my account firefox did not sync any of my bookmarks o… (read more)

For the first time sync doesnt work for me. I reinstalled windows 10 today and install firefox but after i logged in my account firefox did not sync any of my bookmarks or anything. Also i can't see any of my accounts in lockwise. I have app in my phone i can see them in there but it wont sync...

Asked by Hüseyin 1 day ago

Sync Not Working

This morning my Sony laptop crashed. Fortunately, I have an HP that has not long been repaired under guarantee. All I have done up to today is make sure it works OK and a… (read more)

This morning my Sony laptop crashed. Fortunately, I have an HP that has not long been repaired under guarantee. All I have done up to today is make sure it works OK and add Mcafee security.

I am now using this and have succesfully installed several programmes including Firefox.

I have been through this process many times, having bought my first laptop in 1991. for virtually all that time I have used Firefox and always synced successfully on many occassions.

So I never thought I would have a problem today but, no matter what I have tried. I have had no success.

Asked by gsehorton 1 day ago

Last reply by cor-el 1 day ago

recovering profile settings after a fresh install

hi folks, Is it possible to restore a firefox profile to a new install from previously synced profiles ? I have several different profiles of firefox running on a few ma… (read more)

hi folks,

Is it possible to restore a firefox profile to a new install from previously synced profiles ? I have several different profiles of firefox running on a few machines. On one of them I had to format the SSD but forgot to save to settings. When logging into the firefox account I see a list of all my machines but I don't see an option to recover settings from any of them

I would be eternally grateful for any help.

Thank you !

Gadi

Asked by gadiran 4 days ago

Last reply by gadiran 2 days ago

Newest version of Firefox

I just downloaded the latest version of Firefox. So all my bookmarks, etc. are gone. I tried to log in and use Firefox Sync to get all my old stuff back, but after i logg… (read more)

I just downloaded the latest version of Firefox. So all my bookmarks, etc. are gone. I tried to log in and use Firefox Sync to get all my old stuff back, but after i logged in, it said i had to sync my laptop to another device for this to work. I don't have another device - no tablet, no smart phone, no other computer. How do i get all my old stuff back on this version of Firefox?

Asked by marymcmoo 2 days ago

Last reply by Seburo 2 days ago

  • Solved

Saved password cleared after reset account password

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chose… (read more)

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chosen a new password, however the saved password section are empty .. I think I had thousands, I waited some minutes , also clicked several times on button "Sync Now" with no success . Is there a way to recover them? Any help will be useful , thanks

- Walter

Asked by wnasich 3 days ago

Answered by FredMcD 3 days ago

How do I authenticate my Firefox Account?

Question in title. I cannot figure out which app I need to use, as when I use Google Authenticate it would either like a QR Code or a setup key, but I have neither. … (read more)

Question in title. I cannot figure out which app I need to use, as when I use Google Authenticate it would either like a QR Code or a setup key, but I have neither.

Asked by Neil 3 days ago

History deleted by Bitdefender, I have it on my phone, how to put it back

Hello, Bitdefender deleted my history (not telling me that it was my history he was going to delete), but everything is still on my Android phone. I removed the sync for … (read more)

Hello, Bitdefender deleted my history (not telling me that it was my history he was going to delete), but everything is still on my Android phone. I removed the sync for now, because I fear it would delete it on my phone too. How to put back the history on my computer? Thanks!

Asked by internet14 5 days ago

Last reply by internet14 3 days ago

Issue Synching Mozilla Firefox Web Browser on New Computer

How do I resolve this issue? -I try to log-in to Synchc using e-mail and password. -I am taken to e-mail verification step. -I enter passcode I receive, then it refresh… (read more)

How do I resolve this issue? -I try to log-in to Synchc using e-mail and password. -I am taken to e-mail verification step. -I enter passcode I receive, then it refreshing to portal, showing older e-mail account and the message "incorrect password". -Repeating several times leads my account to freeze and the requirement to wait 15 minutes.

I am switching to a new work station, so this is a pretty big inconvenience :/

Asked by jthoma84 4 days ago

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 5 months ago

Last reply by user347881 4 days ago

Too many Firefoxes

I recently uploaded macOS Big Sur onto my MacBook Air. At that point, my Firefox turned into a question mark on the tool bar and I have to sign in to Firefox Sync wheneve… (read more)

I recently uploaded macOS Big Sur onto my MacBook Air. At that point, my Firefox turned into a question mark on the tool bar and I have to sign in to Firefox Sync whenever I click on the question mark (which then becomes the Firefox symbol). Meanwhile, I clicked a link in an email, and this led to a second Firefox showing up in my toolbar. Both are Firefox browser 83.0, 64-bit, but the second one doesn't require signing in. However, the first one (the Sync) did retain my bookmarks. What is going on? And what do I do to just have one version of Firefox, preferably one that retains my bookmarks? Thanks for any advice!

Asked by stacey.evers 5 days ago

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 2 months ago

Last reply by Fabiano Castro Pereira 5 days ago

Passwords out of sync between FF 78 ESR and 82+

Hello, I'm using Firefox for Mac on several machines. Some of them run 78.4.1 esr and others are on the newest FF 82. Passwords and history are set to sync. I created a n… (read more)

Hello,

I'm using Firefox for Mac on several machines. Some of them run 78.4.1 esr and others are on the newest FF 82. Passwords and history are set to sync. I created a new login item in 78.4.1 esr however I don't see it in FF 82 which is reflected in the logins count: it's 92 in FF 78.4.1 esr while it's 91 in FF 82. FF 78 ESR doesn't use system proxy but its own. In the "Manage Devices" section it shows all my devices with every FF counterpart and the correct date and time last active.

Asked by scrutinizer1 1 week ago

Last reply by scrutinizer1 5 days ago

Password incorrect on new device

I recently purchased a new laptop. Wanting to have the same tabs, history and saved logins as my desktop, I wanted to sync my desktop Firefox account with the new laptop… (read more)

I recently purchased a new laptop. Wanting to have the same tabs, history and saved logins as my desktop, I wanted to sync my desktop Firefox account with the new laptop. Both are windows 10 and up to date version of Firefox. When attempt to sign in to Firefox on the laptop, I get an "Incorrect password" message. I'm using the same email on both computers (only have 1 email anyway) and have had the account and used Firefox for years. Anyone have an idea of what is going on? TIA!

Asked by brthompson55 6 days ago

Last reply by brthompson55 6 days ago

Sync Search Engine

Hello, Could you add a feature that would allow us to sync our search engine with the associated shortcuts to Firefox Sync. I would love to see this feature added. Thank … (read more)

Hello,

Could you add a feature that would allow us to sync our search engine with the associated shortcuts to Firefox Sync.

I would love to see this feature added.

Thank you

Asked by V 1 week ago

Cann't login international account on MacOS

I download FF from [web] , when I decompress dmg file, i could login in my account. But when I move FF to mac application,I restart FF, it will become Chinese version(I i… (read more)

I download FF from [web] , when I decompress dmg file, i could login in my account. But when I move FF to mac application,I restart FF, it will become Chinese version(I in China, use vpn internet), when I click login, url will be https://accounts.firefox.com.cn, if I modify url, remove 'cn', type account, login, web will tip "working", but I cann't login success.

How to fix it, FF version 83.0, macOs 10.15

Asked by Potato 1 week ago