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Native tab groups "Save and close group" - group irretrievable

The new native tab group feature has an option to "Save and close group", implying that you can restore the group. But doing this, you will find that the group disappears… (read more)

The new native tab group feature has an option to "Save and close group", implying that you can restore the group. But doing this, you will find that the group disappears.

Is this a known bug? Has anyone figured out how to restore a saved tab group?

Asked by cs101 3 months ago

Last reply by TyDraniu 4 days ago

PR_Connect_reset_error

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky… (read more)

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky Internet Security 21.3.10.391 (m). I have paused Kaspersky, uninstalled then reinstalled Firefox 3 times. I have cleared all Firefox cookies and caches a number of times. On my 2nd Firefox reinstallation Firefox worked ok for a couple of times then stopped again with the same error code. Please note that I am not very familiar with computer stuff so any suggestions need baby steps. Many thanks.

Asked by glb_glb 4 months ago

Last reply by jonzn4SUSE 4 months ago

Tab groups don't work

the tab groups feature doesn't work. WHen i drag one tab onto another, nothing happens, other than the tabs go back and forth. Can't put one tab over another and no group… (read more)

the tab groups feature doesn't work. WHen i drag one tab onto another, nothing happens, other than the tabs go back and forth. Can't put one tab over another and no group is created.

Asked by jaebaeli 1 week ago

Last reply by TyDraniu 1 week ago

Firefox no longer compatible with my bank

Firefox is no longer compatible with my bank's system. I can't log in with the secure access code the bank sends to verify my identity when using Firefox. The bank says… (read more)

Firefox is no longer compatible with my bank's system. I can't log in with the secure access code the bank sends to verify my identity when using Firefox. The bank says it is a problem with Firefox. Other browsers work flawlessly ... are you working on a solution? I only use Firefox unless forced to use something else ...

Asked by bruce.woodgate 4 months ago

Last reply by jonzn4SUSE 3 weeks ago

Gah tab crash

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in tr… (read more)

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

Asked by ceggleston329 2 months ago

Last reply by krupkaa2 2 months ago

VPN Extension

How do I activate the VPN Extension to exclude certain websites? I have added the extension and I already subscribe to VPN but a can't find the Preferences to select a we… (read more)

How do I activate the VPN Extension to exclude certain websites? I have added the extension and I already subscribe to VPN but a can't find the Preferences to select a website for exclusion.

Asked by denvaughan4263 3 months ago

Last reply by TyDraniu 3 months ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 3 months ago

Last reply by Terry’s 8960 1 day ago

Peer’s Certificate has been revoked

The error SEC_ERROR_REVOKED_CERTIFICATE means that the website's SSL/TLS certificate has been revoked by the certificate authority (CA). This prevents secure connections … (read more)

The error SEC_ERROR_REVOKED_CERTIFICATE means that the website's SSL/TLS certificate has been revoked by the certificate authority (CA). This prevents secure connections because the certificate is no longer trusted.

Asked by De Culture 3 months ago

Last reply by cor-el 3 months ago

can't download the video from YouTube

Dear Madam or Sirs I use VPN to log on the Youtube, and I have the licence of Video Downloadhelper. But I can't download the video from YouTube. Can you tell me how down… (read more)

Dear Madam or Sirs

I use VPN to log on the Youtube, and I have the licence of Video Downloadhelper. But I can't download the video from YouTube. Can you tell me how down the video from YouTube.

Look forward to hear from you

Richard Huang [edited email from community support forum]

Asked by Richard Huang 3 months ago

Last reply by markwarner22 3 months ago

trust a website

Hi, I'm working with a website sponsored by the American College of Surgeons. Some of the parts of that website are blocked by Mozilla. Is there a way to trust that websi… (read more)

Hi, I'm working with a website sponsored by the American College of Surgeons. Some of the parts of that website are blocked by Mozilla. Is there a way to trust that website completely?

Asked by 39Woodie 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Websites will not load

Over the last 6 months, and increasing number of websites don't open on Firefox. I've noticed it most consistently on any of the wikipedia/wikimedia pages, but it's not … (read more)

Over the last 6 months, and increasing number of websites don't open on Firefox. I've noticed it most consistently on any of the wikipedia/wikimedia pages, but it's not just those. When I type in an address and press return, or click on a link, the browser just acts as if nothing has happened. There does not show me the loading symbole. If I ask it to open a new tab with the site, the address appears on the tab, but the page itself is just black. Other browsers have no problem loading the same sites. I am on a mac, and using a VPN. Restarting the browser doesn't help, though restarting the computer sometimes does.

Thank you,

Asked by daniel.einstein 3 months ago

Last reply by nick+mozilla 6 days ago

Newsmax Website Gets "Secure Connection Failed" Error Message

Why does Firefox intermittently fail to connect to the Newsmax website? I get a Secure Connection Failed message. It happens only occasionally, but enough to be an ann… (read more)

Why does Firefox intermittently fail to connect to the Newsmax website? I get a Secure Connection Failed message. It happens only occasionally, but enough to be an annoyance. What's the problem and how do I resolve it?

Asked by jmm0255 3 months ago

Last reply by William of Macroom 2 days ago

Firefox will not show Robo form tool bar.

mike.rnc.woodward@gmail.com Jan 1, 2025, 16:20 CST Forefox and Robo form works fine except cannot get the the Robform Tool Bar to pop up on the bottom of Firefox brow… (read more)

mike.rnc.woodward@gmail.com

Jan 1, 2025, 16:20 CST

Forefox and Robo form works fine except cannot get the the Robform Tool Bar to pop up on the bottom of Firefox browser. This same Robo Form install works fine with the MS Edge browser on the same computer. Fast Computer, No internet issues.

Asked by Mike Woodward 4 months ago

Last reply by jonzn4SUSE 4 months ago

Location

Somehow, the Firefox browser on one of my computers thinks I am in a foreign country. All I could find on the setting page is Firefox looks at my IP address to determine… (read more)

Somehow, the Firefox browser on one of my computers thinks I am in a foreign country. All I could find on the setting page is Firefox looks at my IP address to determine my location. But all the other computers using the same internet router give my correct location. Furthermore, this started within the last month. Some sites like Tubi say their service is not available in my location, I do not have this problem on other computers I use at the same location. How do I fix this? Thanks

Asked by paslaughter20 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Unable to add Bookmarks

I'm not sure if I'm in the right area. I can't add a new bookmark to a folder. It just started. I do have trembling hands so it it possible that I may changed a setting a… (read more)

I'm not sure if I'm in the right area. I can't add a new bookmark to a folder. It just started. I do have trembling hands so it it possible that I may changed a setting accidentally. No matter how many times I've tried to bookmark a tab, I can't add it to a folder. This has really gotten me frustrated.

Asked by Paul 4 months ago

Last reply by cor-el 4 months ago

Error-Platform version 130.0 is not compatible....

I have used firefox for several years. Lately I have consistently gotten a message that there is an error and Platform Version 130.0 is not compatible..... I have followe… (read more)

I have used firefox for several years. Lately I have consistently gotten a message that there is an error and Platform Version 130.0 is not compatible..... I have followed several suggested remedies on the Internet with no luck, with the most consistent remedy being to reinstall. Thjat hasn't worked. Do you have a solution or should I just go to another browser?

Asked by Stan Fisher 4 months ago

Last reply by cor-el 4 months ago