Firefox Community Forum

When paying credit card accounts owned by Synchrony Bank (eg J C Penney, Care Credit), after making payment, displayed receipt is too long for one page, and critical data spills over into what would be the second page. There is no site-provided Print control, and when I try to use the Print control on the toolbar, the print dialog opens up, displaying the correct number of pages (usually two, sometimes three), but displaying the image of the first page on each page. When I select pages 1 and 2 for printing, page 1 prints on all pages of the paper.

Synchrony Bank has been informed of this multiple times over the past year, and they refuse to look at the problem, saying it's "my browser." So is there any way to prove it's their problem, or can you put pressure on them to fix the problem? I am reduced to waiting for the email receipt to appear and print THAT (of course, I hold the web site open until it does), and for my last payment the email never appeared!

It wouldn't be so bad if they put the critical numbers at the top of the page, but they always have some art work and other constant content that takes up more than half the page (it also wastes ink, but that is a minor concern), as if they want to force users to print on legal paper.

I will submit the debugging information the next time I make a payment to one of these cards (the problem does not appear when printing any other web page, ONLY the payment receipt).

Have a problem getting page data? Had a campus directory page that before allowed wget2 to download pages fine for over 10 years. Now that modified pages, and get nothing? Can open the new page https://employeessb-prod.ec.guamcc.edu/EmployeeSelfService/ssb/campusDirectory#/lastName But trying to manually save page results in a 1.3M file, while using print to PDF gives a 50K file? Seems it is some kind of dynamic page, so the Save as gives a ton of garbage Java code, versus saving the final web page. Printing to PDF seems to take the final form and print the correct information.

Currently takes a 2 1/2 minutes to go to the first page, Ctrl-P, and print to PDF File. Then have to use Next option to go to pages 2-6, and manual print each one, changing the save file name each time. Makes like 6 50K files. Use pdftotext to change to text, and then combine into one file to extract data.

What took 6 seconds with wget2 to download, now takes 2 1/2 minutes??

The issue started about one week ago (today is 10/11/25). When I wanted to print while in Firefox browser, the print never executed. Instead the screen froze as did the browser. I had to do some experimenting to use my pointer and open a different browser. Yes - besides the pointer being frozen (all that showed was an hourglass) my keyboard was also frozen. When I finally opened a different browser and printed the same item, no problem. I had to close Firefox to be able to fully use my laptop again. I searched the solutions and none had an effect. Firefox would still freeze/hang/lock up when trying to print. The browser is up to date.

On our web site (www.outlookmovie.com) we have the option to print documents and we also have a watermarking option

when we do a print and save pdf from firefox > file > print and save a pdf if the option watermarking is off , it works, if the option watermarking is on, it does not work (the pdf exported is zero octet)

could you help us resolving this issue ?

By the way it works when we use Chrome or Safari

Thx you very much for your help Marc Jenny mjenny@mjenny.fr