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  • Archived

Firefox crashes

hello,, I got infected with malware,, i then used kaspersky and mbam to completely clean the system,, every thing work fine now except firefox don't start it crashes once… (read more)

hello,,

I got infected with malware,, i then used kaspersky and mbam to completely clean the system,,

every thing work fine now except firefox don't start it crashes once open with the following error

AvailablePageFile: 7075721216 AvailablePhysicalMemory: 5871091712 AvailableVirtualMemory: 4092907520 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20160922113459 CrashTime: 1476106175 InstallTime: 1476101009 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 225 StartupTime: 1476106175 SystemMemoryUsePercentage: 31 Throttleable: 1 TotalPageFile: 9869766656 TotalPhysicalMemory: 8527589376 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.466686192 Vendor: Mozilla Version: 49.0.1

This report also contains technical information about the state of the application when it crashed.

i tried uninstall and reinstall the browser and cleaned all registry entry but still have same problem

can you help with that please

Asked by astomant 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

crash id : 2ea08469-c65c-41ff-b441-ead232161213 After it crashes i try to reinstall mozilla but problem still here. Before this the PC has a lot of viruses (trojans) but… (read more)

crash id : 2ea08469-c65c-41ff-b441-ead232161213 After it crashes i try to reinstall mozilla but problem still here. Before this the PC has a lot of viruses (trojans) but i remove them finnaly. I don't know how this pc works before and how the crash has been done.

Asked by darko7 3 years ago

Last reply by John99 3 years ago

  • Archived

Firefox crashes

Firefox browser crashed and I can't open it at all. Mozilla Crash Report pops up upon opening firefox browser. I tried restarting. I tried reinstalling. But these did not… (read more)

Firefox browser crashed and I can't open it at all. Mozilla Crash Report pops up upon opening firefox browser. I tried restarting. I tried reinstalling. But these did not worked.

I even did this: 1. Click the Windows Start button, and press + R. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" (including the quotation marks) and click OK. 2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it. 3. Click this link to ask for help with your crash. 4. Created an account. 5. Fill out the fields. (this page)

These are the reports I have submitted since yesterday, November 05, 2016

Crash ID: bp-d4b7e35e-7cd1-4475-a7f1-c7a182161106 Crash ID: bp-6759c5ba-5823-4fde-b5f9-199b02161106 Crash ID: bp-f522ad55-e8a6-4302-a6d3-a7da52161106 Crash ID: bp-750e9a27-ca9c-4b43-994b-0f2942161106 Crash ID: bp-6807cd9b-dc4f-4958-9dfc-8dbbf2161106 Crash ID: bp-2e0024c6-bf00-40da-bf05-74a9b2161106 Crash ID: bp-6daabec6-c737-4c8d-b343-021a32161106 Crash ID: bp-db754e81-15be-4c7c-b3dc-5bef12161106 Crash ID: bp-591ae0ca-9ad7-4025-bf94-3365e2161106 Crash ID: bp-166b2538-86f2-4c26-8a49-2eb3b2161106 Crash ID: bp-b223083e-b101-4062-87e8-798532161106 Crash ID: bp-bec37500-1785-468a-b0d7-33b1b2161105 Crash ID: bp-46878786-6e2e-4376-8b52-4693b2161105 Crash ID: bp-7dcd669f-9ab5-4828-9178-5525d2161105 Crash ID: bp-8f79dfe5-40b6-421d-aa59-1e0882161105 Crash ID: bp-865b0ad4-42a2-493c-ab68-096142161105 Crash ID: bp-ee232620-6eb7-4913-a6ae-545e72161104

Asked by Rhesa 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

So, installed and uninstalled a couple of times, but I haven't been able to open it since the first time it crashed. Now it won't even open the crash report window. The R… (read more)

So, installed and uninstalled a couple of times, but I haven't been able to open it since the first time it crashed. Now it won't even open the crash report window. The Report ID of the latest crash is: bp-f768e869-5c46-4071-8b0f-9812b2161210

It's probably related to the fact that my computer had a virus (a few actually) a few months ago, and even though I did my best to get rid of it, some programs still crash, ex.g. Viber or uTorrent, which says there are missing dll files. I hope there is something that can be done.

Thank you for your time :)

Asked by Dilyana 3 years ago

Last reply by cor-el 3 years ago

  • Archived

What is the reason of my firefox's crash

Hello, Could you please inform me the reason of my firefox's crashes (and how to fix it??) according to this id: bp-c700ffd5-a24c-4761-8fdd-998122161103 Thank you, … (read more)

Hello,

Could you please inform me the reason of my firefox's crashes (and how to fix it??) according to this id: bp-c700ffd5-a24c-4761-8fdd-998122161103

Thank you,

Asked by msmbml 3 years ago

Last reply by philipp 3 years ago