Firefox Support Forum

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

I am getting apparently random redirects to mostly r.svrtrack.com, there has been one other.

I checked my addons and installed programs and can't find anything unexpected.

I have scanned with Malwarebytes and Windows Security and they can't find anything.

I haven't captured a screenshot, will do so next time it happens.

Pls halp, Tim

Dear Supportteam,

Today I browsed true the add-on list of Mozilla Firefox I was searching for Safepal wallet extension to use my cryptocurrency wallet also in the webbrowser. So my searching ended on the following page: https://addons.mozilla.org/nl/firefox/addon/safepal-wallet/ After I installed this extension and logged in with my credentials it was not working. 8 hours later I checked if my funds were still save on my phone software wallet also from Safepal I saw nothing $0,- balance I was deep in shock I saw my last transactions and saw that my funs ($4000,-) were transferred to another wallet. I could not believe it an add-on that is deployed in the add-on list of Mozilla Firefox. Is there no any audit department that is checking every add-on and test it before it get listed on the official add-on store of Mozilla Firefox. Can you please have a look into this add-on before there will be a massive amount of people getting scammed. And also have a look into the developer identity I have found the IP-address of the developer by tracing the mail address. Please have a look into it and maybe their is a solution to help me out.

Not sure what happened. None of my extensions work. Some don't even load a drop-down menu like they used to, my password manager is broken. Ublock origins says there is nothing to block when there clearly is plenty to block on the page, etc. I use the exact same extensions in Chrome and Chrome still doesn't break when using extensions. When was the last major FF update?

Hey y'all,

So last week I opened up Firefox and half the websites wouldn't load. I would click on my bookmarks or type in the URL and nothing would come up. It refused to even attempt to get on the page, nothing would come up. The page would be blank. My extensions weren't working, either, and some websites had logged me out. So the solution I found via Support was to do a Refresh.

I did that and everything worked great again. My bookmarks and tabs were saved, I just had to fiddle with my extensions and theme.

Now, only a week later, Firefox is having the same problem. Websites not loading, extensions not working. I'm using the latest version on Windows 10, so that can't be the issue. Do I just Refresh and hope it doesn't happen a third time? Doing a weekly Refresh would be such a nightmare.

I love Firefox, especially because of the extensions, but that's the only thing I can think of that's causing this issue. I don't have that many and I don't want to get rid of them - they make using the internet bearable.

Thanks~

Hello This is a warning for the plugins section In the plugins section, there are a number of fake plugins called ledger live l of these plugins are counterfeit and steal trapped users' money, and my $ 42,000 has been stolen this way. Sama, you can compare the samples in the plugins section of your site with the original sample to find out if the samples in your site are counterfeit. Thieves with small changes in the logo and name of this plugin have entered a fake version of it in the plugins section of your site and are engaged in stealing with titles like ledger live and similar in the plugins section of your site and steal Please prevent further theft and activity of these fake plugins In the following link, all plugins are fake except speedledger , and you can find out if they are fake with a simple research and comparison with the original plugin, and all Ledger live fake plugins to prevent further theft and security of users from the plugin section.

https://addons.mozilla.org/fa/firefox/search/?platform=windows&q=ledger%20live

Using Firefox Portable (call it ONE), just updated to 74. T T blinks about every 2 seconds, and the groups are not shown. Tree Style Tabs works okay, but there is no toolbar or groups on T S T. I uninstalled T T and re-installed, no change. A firefox update and a windows 10 update happened just before I noticed this, don't know if they are related.

Downloaded another portable installation file (call it it TWO), and added T T. No Blinking, and toolbar and groups are there. Any ideas on how I can make it work in ONE? All help appreciated. Thanks!

I installed Facebook Container add-on, after which I couldn't even open the Facebook page in Firefox and in Chrome. I first disabled the add-on, then removed it, then uninstalled Firefox and installed it again (restarting my computer at each operation). The problem is not solved. The message I get that there is an error loading the page - as if there was no internet connection.

I created a custom theme using a picture from online through Firefox Colors. Whenever I log out of Firefox browser, I have to go to Firefox colors in order for me to get that custom theme to show by going under my saved themes. When I try to export, it just makes me open it in a picture program on my computer. I can't keep this sucker enabled as it seems Firefox doesn't want to save and apply it. I have gone all over the settings about light, dark, and other themes. Nothing should be causing this. Uninstalling the Firefox Colors, reinstalling it, and redoing the ENTIRE theme all over again has only resulted in it not being saved and me going through Firefox Colors every time just to get the theme I want.

I use Firefox 74.0.1(Windows 10), when Firefox was updated Saturday the McAfee WebAdvisor icon dissapeared. It is not listed in Add-ons and I cannot find it under add-ons anywhere? How do I fix?

Hello!

I have been using an add-on to download certain live broadcasted video. It did this by downloading the audio and the video as separate files, that I then put together outside of Firefox. I don't know if this is the right place to ask but since I can't get any further than the first step this time I thought I'd start here.

The add-on no longer works so I thought I'd open the "Inspect Element" page, go to "Network" and leave it open with the live video playing. There were lots of small files loading in, ending in .m4a and .m4v. Too many sort and download manually so I tried right clicking and hit "Save All As Har"

So now I got a .har file of around 100 MB and I wonder if this has those small pieces that I can do something with? Thanks

I noticed that recently, several of my machines (all logged into the same FF account) are experiencing pretty extreme performance penalties, and when on battery, the battery drains very quickly. Within the Windows Task Manager, I see that FF is often taking up 50%+ CPU even though I'm using fewer tabs than usual. Within `about:performance`, I see that Multi-Account Containers is the resource hog.

On another machine where I am not logged in, FF performance is pretty good. On the affected machines, Edge runs very fast with low CPU/memory use, so there's definitely an issue with FF on these machines.

About:config shows that extensions.experiments.enabled=false, and the Containers plugin hasn't been updated in 2.5 months.

I would prefer to not uninstall containers since they're so useful. I could clobber and reinstall them for testing, but is there a known issue or a quick fix for this?

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the recent updates to FF, it no longer works. What do we need to add or do in order for the MSI to continue to work?