Account Owner Change

Hi, The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox ac… (read more)

Hi,

The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox account using my current e-mail because apparently my current e-mail is "not the primary account holder e-mail". Now I imagine I would have added it as a backup e-mail for the case of if I couldn't access my primary e-mail (which as I've said I haven't been able to do since approximately 2011 or so) but there isn't even an option to send the confirmation to the backup e-mail in that case. I'm really tired of going through this on every website I signed up on prior to our e-mails getting hacked. Is there a way we can just change the owner to the other e-mail so I can get back into my account please?

Asked by ease217 1 hour ago

Last reply by Paul 1 hour ago

STOP saving images as WebP

Please add an option to disable saving images as webP. This is useless. If this is not going to get addressed in the next update I will, among many others uninstall Firef… (read more)

Please add an option to disable saving images as webP. This is useless. If this is not going to get addressed in the next update I will, among many others uninstall Firefox and use a different browser.

WebP is a garbage format. Maybe it's not, maybe it's great, but it still is not widely supported yet. So pull your heads out of your *** and fix this sh**.

Thanks

Asked by andrew.cra2019 3 hours ago

Last reply by Terry 2 hours ago

Windows 10 NOT Windows 8

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to… (read more)

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to change to Windows 10, Windows 10 isn't an option. I changed my OS to 10 in your box below. Why? I don't understand this.

Asked by Rhonda 4 months ago

Last reply by James 3 hours ago

Wells Fargo sign on not working - 109.0

Prior to the most recent Firefox update (109.0), I was able to sign on to my account on the Wells Fargo website. https://www.wellsfargo.com/ Now after updating, Firefox… (read more)

Prior to the most recent Firefox update (109.0), I was able to sign on to my account on the Wells Fargo website. https://www.wellsfargo.com/ Now after updating, Firefox is not allowing a sign on. Other browsers work fine.

Asked by backdrft76 4 days ago

Last reply by jonzn4SUSE 5 hours ago

Quit Your Browser App Pop-up

I have Windows 11, ver 22H2, on laptop. I use Nord VPN and Webroot antivirus which I have been using several years. This event just started occurring a week ago, and I ca… (read more)

I have Windows 11, ver 22H2, on laptop. I use Nord VPN and Webroot antivirus which I have been using several years. This event just started occurring a week ago, and I can't find any Google references to it. As soon as I open Firefox a pop-up appears that says: "Quit your browser app. For Threat Protection to start working with your browser, you need to quit it first. Quit Firefox and click Continue." Then there are two clickable choices, Continue and Cancel. I always click Cancel because I don't know what this Threat Protection is. Then the pop-up keeps reappearing. About every five minutes it pops up and two or three times in a row after I click Cancel. It does this as long as Firefox is open. I have tried disabling Nord VPN and it made no difference. I have run complete scans with Webroot and it found nothing. I have tried uninstalling Webroot antivirus & rebooting and it made no difference, the pop-up still appears. I have tried downloading Malwarebytes and running a complete scan while Webroot was uninstalled, and it found nothing. I am out of ideas. I fear it is malware, but Nord VPN did not stop it, and both Webroot antivirus and Malwarebytes scans find nothing. I would appreciate any help.

Asked by debow48 6 hours ago

Last reply by James 5 hours ago

User profile is "missing" but I can see 16 of them in the Profiles folder

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccess… (read more)

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

Asked by ksiusia 10 hours ago

Last reply by cor-el 6 hours ago

How do I get 2 rows of bookmark toolbars..?

I wish to have 2 toolbars with all my shortcuts on as i use only FAVICONS and have ran out of room, and a lot of sites i only remember to use if i see the FAVICON is this… (read more)

I wish to have 2 toolbars with all my shortcuts on as i use only FAVICONS and have ran out of room, and a lot of sites i only remember to use if i see the FAVICON

is this possible - im ascustomed to about:config etc..

thanks

Asked by 1bit 1 day ago

Last reply by cor-el 7 hours ago

*.final files

I recently had hard drive problems and during the ensuing melee, I discovered that Firefox has stored well over 100k files with the general name {xxx...}.final. Being the… (read more)

I recently had hard drive problems and during the ensuing melee, I discovered that Firefox has stored well over 100k files with the general name {xxx...}.final. Being the curious sort--and given that these boogers are taking up almost 1Gb--I looked at a few and they appear to be related to websites that I visited. I can see keeping some recent things around, but some of this goes back, literally, to the day I bought my PC. Um...that's a lot of files and a lot of space for places I visited once and will never go to again. Some of the websites no longer exist, so obviously those files are wasted space.

I am unable to find much about this on the web, either via Google or the help here. A few people have brought it up, but no one seems to know what to do. The help here goes nuts with the search term "final" and brings up a plethora of hits containing "finally" and so forth, but nothing useful. "}.final" isn't much help, either.

The path is C:\Users\<user name>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile name>\storage\default

Questions: 1) Can some or all of this be deleted? 2) Is there a way to tell Firefox not to be so anal about keeping so many useless things?

Given the sheer quantity of these things, it would make future backup/restores easier if I could trim some of the fat, but I don't want to mess things up, either.

Thanks...

Asked by greyrollins 15 hours ago

Last reply by cor-el 8 hours ago

Bank User ID won't auto fill

Hello, My bank's website has a 2 page verification process for logging on. The first page is for the User ID and the second page is for the password. Until just a few day… (read more)

Hello,

My bank's website has a 2 page verification process for logging on. The first page is for the User ID and the second page is for the password.

Until just a few days ago, I could enter the first letter of my User ID into my bank's website login field, and FF would auto-fill the rest. Now when I enter that first letter, nothing happens. I then have to look up this info before I can continue. Luckily, the second page (for the password) is working just fine.

If I remember correctly, there has been a recent FF update. This new update may be the source of this issue.

Please help!

Thanks, Andre'a

Asked by DreaSpirit 14 hours ago

Last reply by cor-el 8 hours ago

Bookmarks Not Importing - Restore Back-Up Missing

Hello, I am working in Mac OS 13.2 and just reinstalled Firefox after my OS has to be wiped and restored due to a OS file being corrupted. When I sign back into Firefox m… (read more)

Hello,

I am working in Mac OS 13.2 and just reinstalled Firefox after my OS has to be wiped and restored due to a OS file being corrupted.

When I sign back into Firefox my bookmarks did not re-sync. I followed the “profile / manage bookmarks / restore” instruction, where reportedly Firefox keeps the last 15 back-ups, but I am only getting seeing back-up from the day I reinstalled the browser, so it’s empty.

How do I access my bookmark back ups from a few days ago?

Worst case, I have a time capsule back up. What is the file path to find a file to import Firefox bookmarks?

Thank you!

Asked by davidelevy 19 hours ago

Last reply by cor-el 10 hours ago

Can't install Firefox

Hello, I have downloaded Firefox installer but I couldn't install it. It's giving issue that you need to start over but when i start over again it gives the same issue. I… (read more)

Hello, I have downloaded Firefox installer but I couldn't install it. It's giving issue that you need to start over but when i start over again it gives the same issue. I have some pending work to do on my blog so I nee to install it ASAP. How can i fix it? Thanks

Asked by zwigzsq038 17 hours ago

Last reply by AliceWyman 11 hours ago

Gmail doesn't work on Firefox browser - Clearing Cache is only a short term fix.

I've been 99% successful at switching over from Chrome to Firefox, however a major hiccup is that Gmail stops loading on Firefox, though it works on all other browsers ju… (read more)

I've been 99% successful at switching over from Chrome to Firefox, however a major hiccup is that Gmail stops loading on Firefox, though it works on all other browsers just fine.

If I manage to actually open Gmail, I will be able to browse for about 20 seconds before getting an error message that says Gmail is having a problem and to 'refresh to retry' - clicking refresh will make the page crash and show only a white screen. From then onwards, even trying to open Gmail in another tab will not actually redirect you from the current page you are on. It will just update the address bar to say "https://mail.google.com/mail/u/0/#inbox", however the browser doesn't actually load anything, and the 'refresh' icon shows that nothing is even in the works buffering.

Searching forums shows many people having this issue, and the only effective fix is to clear your cache and refresh the page. Unfortunately, while this technically works in the short-term, it is only a matter of time (sometimes under 5 minutes) before it crashes again.

As you can imagine, this it really limits productivity - it's hard to get on a roll when you have to keep stopping every couple of minutes to re-attach the wheels.

Forums show that this issue has been happening to users for years, and unfortunately nobody has been able to offer a long term solution, leading me to have to use a seperate browser just to access my emails. One user suggested switching away to a completely different email server such as Protonmail and ditching Gmail entirely but 1. that is comically inconvenient advice, 2. not viable as an organisation I volunteer with uses gmail, and 3. doesn't help fix the actual issue in the first place, which many users besides myself are facing.

Is anybody able to offer a reliable fix for this? Is there a browser extention that is causing the issue, or one that can fix it?

All help would be greatly appreciated as I find this issue to be a huge source of frustration from a browser that I am otherwise quite happy with.

Asked by 4rasertan 17 hours ago

Last reply by cor-el 11 hours ago

Youtube Crashes

No matter which video i try to watch the tab or firefox crash instantly, and reinstalling the entirety of Firfox only fixes it for a few hours, tested on other systems an… (read more)

No matter which video i try to watch the tab or firefox crash instantly, and reinstalling the entirety of Firfox only fixes it for a few hours, tested on other systems ans the same issue appears

Asked by lukas_finn2 16 hours ago

Last reply by Paul 14 hours ago

I want a "Calendar"to be visible in Firefox.

I downloaded extension; it says enabled yet I cannot access it. Here is my goal: a readily accessible calendar without it being aprt of Google. Is such available? … (read more)

I downloaded extension; it says enabled yet I cannot access it. Here is my goal: a readily accessible calendar without it being aprt of Google. Is such available?

Asked by Ronin 18 hours ago

Last reply by jscher2000 - Support Volunteer 15 hours ago